Mental Health Customer Service

VENDETTA D SAMPLE

**************@*****.*** • 267-***-**** • Philadelphia, PA 19139 • linkedin.com/in/vendetta-s Professional Summary

Experienced in the mental health field with over 20+ years of proficiency in behavioral health patterns and client services. A service- minded advocate with a resolute passion for individual needs such as rehabilitation, patient wellness and customer service. Strive in creating a safe and trusting environment that can provide quality care to the customer. Thrive in exceeding company standards, regulations and policies while keeping an open mind with a strong willingness to learn and grow. Soft and Hard Skills

Medication Administration • Relationship Building • Data Processing • HIPAA Regulation • Planned Healthcare Treatment • Administrative Duties • Microsoft Office • Solution Seeker • Customer-Focused • Strong Written & Verbal Communication • Interpersonal • Detailed-Oriented • Empathetic • Multi-tasking • Time Management • Self-Directed Professional Experience

Empathy Home Healthcare 11/2020-Present

Home Health Aide, Philadelphia, PA

• Provide personal services for the disabled.

• Manage, schedule, and transport clients to doctor appointments, assist with housekeeping and laundry services.

• Accompany clients to various outings and trips, administer oral medications as prescribed, aide in the support of urgent issues and monitor all needed safety measures, provide safety and comfort in the home. Volunteer 09/2018-09/2020

Sickle Cell Disease Association of America/Philadelphia Delaware Valley Chapter

(SCDAA/PDVC), Philadelphia, PA

Educational Healthcare Liaison

• Liaised with young adults 18-25 diagnosed with Sickle cell Disease, educated them into transitioning into a healthier lifestyle while living with Sickle Cell Disease.

• Oversaw group trips and events and organized weekly meetings, updated member database, filed documents appropriately.

• Formed trust and lasting connections with the young adults and family members, coordinated future healthcare plans. Gaudenzia Together House, Philadelphia, PA 10/2017-11/2018 Mental Health Technician

• Monitored patient activities, educated patients with basic living skills, experienced in individual risk and need assessment, created a therapeutic environment for patients.

• Facilitated groups activities, documented mental behavioral patterns, aided in educating patients/families on drug and alcohol treatments, supervised patient-family visits and evaluated and created a safe treatment plan for patients, utilized safe measures in calming irate patients.

• Recognized as a role model and earned employee of the month, adhered to professional code of ethics and privacy laws.

Barbara National Institute

Consumer Support Professional, Philadelphia, PA 10/2009-08/2013

• Knowledgeable in Mental Health and Retardation (MHAR) assessment.

• Accomplished in helping patients reach their highest potential for their future goals, supplied support in individual daily routines.

• Attended the day program to aid patients in daily trips to community events and gatherings, empowered individuals with intellectual ability to take on life, developed a patient written program plan (wpp), wrote up daily progress reports and organized client documentations.

Relevant Experience 09/94-06/2000

Transitional Living Center for Women, Williamsport, PA Residential Monitor

• Strict observation of inmate activity, irregular drug testing on que, daily head count.

• Weekly urine testing, inmate pick up and drop off, irregular room searches, fostered weekly group sessions.

• Attended and supplied body searches, continuous psych monitoring, visitation monitoring, prompt decision making in unsafe conditions, complied to client confidential data policies. Education

• Vocational/Technical Certificate, CNA, 1993, HAAC.

• Vocational/Technical Certificate, 2000, Emergency Medical Technician, Williamsport Hospital.

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