Customer Service Agent

Bill Hickox

Las Cruces, NM ***** 575-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. SKILLS

• Budget Management

• Attention to Detail

• Team Leadership

• Risk Management

• Conflict Resolution

• Team Building

• Staff Training

• Coaching and Mentoring

• Computer Skills

• Analytical Thinking

• Self-Directed

• Decision-Making

WORK HISTORY

MARINA MANAGER 04/2021 to 09/2023

Lago Rico Elephant Butte, NM

• Assigned work to staff, set schedules, and motivated strong performance in key areas.

• Trained and supervised staff to consistently meet performance goals and customer service standards.

• Created and maintained detailed reports of daily, weekly and monthly operations.

• Cultivated strong relationships with customers to build loyalty and repeat business.

• Inspected equipment and facilities for signs of wear or damage impacting safety.

• Developed partnerships with external vendors and suppliers to obtain quality products and services.

• Restored customer loyalty by resolving complaints with workers, activities or services rendered.

• Developed and implemented marketing strategies to increase customer engagement and drive revenue.

• Self-motivated, with a strong sense of personal responsibility.

• Worked well in a team setting, providing support and guidance.

• Excellent communication skills, both verbal and written. CARE GIVER 02/2002 to 01/2022

Ambercare Truth Or Consequences, NM

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Assisted with daily living activities, running errands, and household chores.

• Cooked meals and assisted patients with eating tasks to support healthy nutrition.

• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Recorded status and duties completed in logbooks for management.

• Entrusted to handle confidential and sensitive situations in professional matter.

• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Maintained strong connections within caregiver community to gain continuous knowledge.

INSURANCE SALES AGENT 06/2019 to 06/2021

Copeland El Paso, TX

• Generated quotes and proposals for clients to match individual needs.

• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

• Followed up promptly with interested clients to close sales.

• Provided comprehensive product knowledge and guidance to help clients on product selection.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

• Met with prospective clients to discuss insurance needs and provide solutions.

• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Sold medicare insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

• Attended industry conferences to stay informed of latest products and trends.

• Generated leads through cold-calling, networking and other outreach methods.

• Finalized sales and collected necessary deposits.

• Met with customers to provide information about available products and policies.

SHIFT SUPERVISOR 03/2003 to 05/2008

Children Youth & Families, CYFD Las Cruces, NM

• Supervised personnel in carrying out duties to care for and maintain order in inmate population of 48.

• Enforced rules, procedures and policies to assist with management of incarcerated population.

• Worked with corrections officers to intervene in tense or hostile situations.

• Protected residents and corrections staff through carefully developed procedures.

• Managed internal and external security of facility through frequent observations and discussions with other correctional officers.

• Processed intake and release of residents and maintained records of incarceration.

• Inspected housing and common use facilities for safety, cleanliness and security.

• Maintained professional demeanor in interactions with inmate population, public and staff.

• Monitored and confirmed compliance with safety standards and regulations.

• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.

EDUCATION

Associate of Applied Science General Studies 05/2003 New Mexico State University - Dona Ana Community College, Las Cruces, NM

Associate of Science Architectural Drafting Technology 05/2002

. New Mexico State University, Las Cruces

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