Customer Service Representative

Selena Firo

**** ******* **. ***.*** San Antoni, TX 78216 210-***-**** ************@*****.***

Objective

I am applying for the Customer Service Assistant positon, I believe with my knowledge and experience in customer service and interactions I can be an asset to your company.

Education

G.E.D. - October 20, 1999 - Adult Learning Center

Paraprofessional Certified - August 25, 2016 - NCLB

Skills & Abilities

3yrs customer service experience

Bilingual (English & Spanish)

Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, or to obtain details about complaints

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Check to ensure insure that appropriate changes were made to resolve the customers’ problems

Determine charges for services requested, collect deposits or payments, or arrange for billing

Filing; Faxing; data entry; answering of multiple lines; handling of money; running errands; maintaining office appearance with tidiness

Assist clients about their policies and correct mistakes on their policies, add or remove any changes to their policies

Work well with others; having impeccable communication skills; presenting a neat and respectable appearance

Experience

JOB TITLE COMPANY DATES FROM - TO

Customer Service Representative – APAC, Corpus Christi, TX - 5 months-2002-2003

Customer Service Representative – LK Jordan, Corpus Christi, TX – 1 month-2001

Bonds/Clerical – Seven Angels Bail Bonds, Corpus Christi, TX – 7 months-1999-2000

Reservationist – Drake Communications, Corpus Christi, TX – 2 years-1997-1999

Insurance Receptionist – IBC Bank, Corpus Christi, TX – 1 month-2014

Other Experience

Knowledge of principles and processes for providing customer and personal services. This includes, customer needs and assessments, meeting standards for service and evaluation of customer satisfaction

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology

Contact this candidate