Account Manager Customer Service

MARCETTA L. ELSTON

810-***-**** mobile

****************@*****.***

Account Manager - Customer Services Representative PROFESSIONAL SUMMARY

Dedicated and experienced customer service professional with a diverse background in managing accounts, handling customer inquiries, and providing exceptional service. Proven ability to multitask effectively, communicate clearly, and resolve issues promptly. Adept at building strong customer relationships and driving sales. Skilled in organization, leadership, and problem-solving. Seeking to leverage extensive experience to excel as an Account Manager in customer services. I am equipped with the necessary skills and expertise to excel in managing accounts, resolving customer inquiries, and driving sales. EXPERIENCE

Account Manager -Customer Service Representative

TruGreen, Michigan

February 2023 - Present

- Answer customer inquiries via phone, email, and in-person, providing information and assistance as needed.

- Manage customer accounts, processing payments, and ensuring accurate documentation.

- Promote and sell lawn care products and service contracts, meeting sales targets consistently.

- Handle paperwork efficiently, including opening and closing accounts and processing contracts. Notary Public and Title Insurance Representative

Marcetta Mobile Notary, Services Flint MI

January 2020 - Present

- Provide notary services for various legal documents including power of attorney, guardianship, and property deeds.

- Notarize loan documents for real estate and vehicle purchases.

- Execute water affidavit and other legal paperwork with precision and attention to detail. 2

Lead Meal Planner

Genesee Intermediate School District, Flint, MI

July 2020 - February 2023

- Oversee food preparation area, ensuring cleanliness and adherence to safety standards.

- Order supplies and products, managing inventory levels and maintaining cost-effectiveness.

- Lead kitchen staff in daily operations, promoting teamwork and efficiency. Culinary Customer Service Representative

Food Bank of Eastern Michigan, Flint, MI

June 2016 - March 2020

- Managed front desk operations, including answering phones and controlling access.

- Handled filing and paperwork, ensuring accuracy and timely processing.

- Ordered food supplies and coordinated distribution efforts. EDUCATION

Lansing Community College, Lansing MI

January 2001 - May 2002

PROFESSIONAL SKILLS

- Exceptional multitasking abilities, balancing various responsibilities effectively.

- Strong verbal and written communication skills, facilitating clear and concise interactions.

- Proven leadership skills, capable of guiding and motivating teams.

- Proficient in problem-solving and critical thinking, adept at resolving issues promptly.

- Highly organized with a keen attention to detail.

- Extensive experience in providing excellent customer service.

- Capable data analyst, able to derive insights and make informed decisions

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