Customer Service Travel Specialist

*************@*****.***

075********

EXPERIENCE AT A GLANCE

Customer Services

Multitasking

Team Collaboration

Strong Interpersonal ability

Situation Management

Attention to Detail

TECHNOLOGIES

Microsoft Word

Excel

PowerPoint

Teams

Zoom

Google Meet

RELEVANT EXPERIENCE

Skilled in customer services, meticulous record keeping, adaptable, enthusiastic and creative problem solving.

VOLUNTARY WORK

Youth Mentor at JtM community centre.

COURSES

Introduction to Economics & Finance (Online Course)

Fundamentals of Trading and Investment (G7FX)

HOBBIES & INTERESTS

Keen interest in financial news & market trends

1st Dan Black Belt in Karate

Kazim Ali

PROFILE

Driven by a passion for delivering excellent customer experiences, I bring a focused, motivated and hands-on attitude and skillset. With a confident background in customer services, sales, administration and property management, I excel in maintaining meticulous records, managing challenging situations and projects with focus, discipline, enthusiasm and determination.

In my roles, I have developed clear communication, multitasking and collaboration skills, working effectively on my own and within diverse teams with stakeholders of all levels to achieve the set goals. My flexibility and adaptability shine through in my ability to navigate dynamic environments and handle demanding workloads while maintaining a positive attitude.

My attention to detail is a key asset, allowing me to manage records and databases with accuracy and efficiency. I am keen to constantly learn, enjoy problem-solving and decision-making and am always striving to be proactive and optimise situations and processes.

EMPLOYMENT HISTORY

Sales and Administration Assistant TSP Cars & Commercial (July 23 – Present)

In my role as a Sales and Administration Assistant, I provide crucial support to a specialised sales team focused on supplying commercial and private vehicles for sale. My responsibilities include:

Providing outstanding customer service by addressing inquiries, resolving concerns, and facilitating smooth transactions and aftercare.

Collaborate effectively with team members and departments, ensuring direct and clear communication for streamlined operations.

Support sales teams and work independently on administrative tasks, including coordinating appointments and managing purchases and after sales support.

Maintain meticulous records, prepare detailed reports and manage paperwork precisely and efficiently.

Manage sales records, customer databases and inventory lists with meticulous precision and accuracy.

Property Management Assistant Barclay Tighe (Sep 21 – May 2023)

Managing schedules, arranging legal inspections and directing maintenance requests with accuracy ensuring prompt and competent problem resolution.

Assisted in lettings management and facilitated viewings, contributing to a positive customer experience for tenants and maximising property occupancy rates.

Supported property renovation projects, playing a supportive role in transforming properties for lettings and enhancing their appeal.

Coordinating effectively with contractors, suppliers and tenants ensuring smooth project timelines and efficient property management.

Adapting to market demands, making informed decisions to optimise property values.

EDUCATION

8 GCSEs - Mathematics (7), English Language (6), English Literature (7) Physics (5), Chemistry (5)

Biology (5), Geography (6) Spanish (6) Engineering (Merit)

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