Customer Service Patient Access
Resume:
Victoria J*seph BA,CBCS,NHA
******************@*****.***
Authorized to work in the US for any employer
Objectives
Seeking a position working in a diverse environment to achieve services and or products that will benefit our global community; my assets are time management, computer skills, and excellent and effective communication verbally and in writing and I am a team player .
Work Experience
Methodist Hospital- Merrillville, Indiana
Patient Representative
May 2021 - June 2024
Customer Service for the Neuroscience department, Scheduling, Intake, Insurance Verification, Office Skills, Including Clerical Skills
Patient Access Representative
Conifer Health Solutions - Gary, IN
September 2020 to Present
Follow up and collections, including making telephone calls, accessing payer websites. Identify issues or trending and provide suggestions for resolution. Accurately and thoroughly documents the pertinent collection activity performed. Review the account information and necessary system applications to determine the next appropriate work activity.
Patient Service Representative
St. Francisian Hospital - Chesterton, IN
January 2020 to April 2020
Patient Access enters insurance policy number, group number, address, and telephone numbers. • Verbally interview patients and/or family in order to obtain registration information. • Enter patient billing and clinical data. • Identify co-payment procedures and fiscal procedures related to registration procedures. • Complete computer and telephone pre-registrations to maintain patient flow
Medical Biller/Collections
Allegheny Health Network -Las Vegas, NV
Total Credit Recovery
November 2017 to August 2019
Medical Billing/ Collections - Allegheny Health Network providing medical billing claims customer service to clients using Meditech NaviNet Sovenra Promise N Thrive and Trace applications all that assist verifying correct billing to clients after insurance providers have paid the percentage of the claims per contractual agreement. All communication is via telephone and internet/email.
Department of Health and Human Services - Moncks Corner, SC
Eligibility Medicaid Intake Worker
February 2015 to November 2017
Interviewing customers for Medicaid eligibility completing personal medical and financial information and processing documents thru scanning. are responsible for keeping records of patients, fact-checking insurance policies to ensure that they match particular clients, and maintaining a strong level of advocacy among patients. Interview clients and determine benefits and assistance eligibility.
University of Illinois Hospital - Chicago, IL
Medical Biller/Collections Specialist
March 2014 to January 2015
Communicating with clients to resolve medical claims, billing issues, negotiating insurance claims The is responsible for ensuring accurate billing,, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections of Medicare, Medicaid, and Manage Care.
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Cook County Department of Revenue - Chicago, IL
Data Entry /Collections Specialist
January 2013 to February 2014
Process document input data, reevaluated the process of analyzing individual, health, vehicle taxes; assist in project planning and execution. Communicate other departments via technology and in person to resolve issues and complete daily financial and IT processes. Maintains database by entering new and updated customer and account information. Prepares source data for computer entry by compiling and sorting information. Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies.
British Petroleum Gas and Oil Refining (BP) - Whiting, IN
Operations Refinery Scheduler
August 2009 to January 2013
Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Create a work schedule for approximately one hundred and fifty hourly employees weekly. Confirm schedules with company policy, employee contract agreement and union agreement. Update payroll, sick leave, vacation etc.
Skills
• Work well in a diverse multicultural environment and maintain professional and open communication. Team Player, Excellent interpersonal skills, pay attention to detail, an active listener.Computer office applications experience in Customer Services, effectively verbally and in writing.Develop and compile reports to support documentation using the internet, and research previous reports, financial records, purchase orders, inventory and customer database.Epic, Auto Dialer, PBX, Soverna, NaviNet, Meditech, Promise, NThrive, Trace, Scanner, Accounts Receivables, ERP Systems, Account Payables, Collections 1st and third party, Medical Billing and Coding and Management, Epic (10+years) Work well in a diverse multicultural environment and maintain professional and open communication (team player). Excellent interpersonal skills, pay attention to detail, an active listener. Computer office applications experience in customer services (Microsoft Office, Google, Avaya, Iris, Epic, Ace, Auto dialer, JD Edwards Systems etc) PBX, Soverna, Navinet, Meditech, Promise, NThrive, Ace, Trace, and other applications that are applicable for different industries.
Customer Service- communicate effectively with customers verbally and in writing Develop and compile reports to support documentation using the internet,and research previous reports Financial records, purchase orders, inventory and customer database
• CPT Coding
• EMR Systems
• ICD-10
• Medical Collection
• Insurance Verification
• Hospital Experience
• Medical Billing and Coding, NHA, CPT Certified,
• Data Entry
• HIPAA
• Medical Office Experience
. Collections ( Third Party }
. Collections with negotiable skills
. Patient Access (Hospital Setting)
. Customer Service
Education
American Business Institute - Philadelphia, PA
August 1984 to June 1988, Executive Secretary
Bachelor Degree
Roosevelt High School - Gary, IN
September 1980 to June 1984
Diploma
Gary Career Center - Gary, IN
September 1982 to June 1984
Marketing Certification
References upon request
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