Data Entry, Customer Service

Jennifer Kinsella

309-***-**** **********@*****.*** Bloomington, IL 61704

SUMMARY

After being retired for four years I am searching for a local business in need of dependable, courteous, and thorough assistance for their office staff. For now I am in search of a position offering 25-30 hours per week, preferring daytime hours. I kindly thank you for reviewing my resume and considering me as a potential addition to your staff. SKILLS

Invoice Processing

Presentation Design

Filing

Calendar Management

Research

Office Administration

Data Entry

Mail handling

Appointment Scheduling

Reception oversight

Spreadsheet Management

Memo preparation

Meeting planning

Information Security

Check processing

Quality Assurance

Bookkeeping

Report Writing

Minute Taking

Clerical Support

Scheduling

Workflow Optimization

Database Management

Document Control

Digital Archiving

Event Coordination

Data Management

Phone call answering

Confidential Document Control

Detailed meeting minutes

Multi-Line Telephone Systems

Reading Comprehension

Technical Support

Typing proficiency

Data organization

Microsoft PowerPoint

Microsoft

Grammar

Records Management

Multitasking and prioritization

Understands grammar

Billing and coding

Mail Management

Professional and polished presentation

Critical Thinking

Administrative operations

Complex Problem-Solving

Operational processes

Microsoft Word

Timeline Planning and Management

Database Administration

Recordkeeping and bookkeeping

Office Management

Strong interpersonal skills

Professional Communication

Spreadsheet development

Business Correspondence

Data entry documentation

EXPERIENCE

Administrative Assistant, East Lawn Memorial Gardens and Funeral Home, July 2023-May 2024 Bloomington, IL

Provided clerical and administrative assistance supporting funeral and cemetery operations. Greet the general public in person to answer questions and provide timely and accurate information for funeral and cemetery related topics. Courteously answer phone calls, directing calls for management and sales, and answering questions pertaining to overall daily business operations. Gather and document accurate information pertaining to funeral services from funeral homes, hospitals, and nursing facilities. Disbursing this information electronically to staff for preparations. Updating electronic whiteboard for staff utilization. Preparing documents for verification of burial sites. Updating online contracts with current information of payments and placements. Office duties of answering multi-line phones, operating fax and copy machines, utilization of computers to complete forms, process payments using a debit card reader, paying bills, filing and typing. Respond to customer inquiries in writing or verbally. Assist the sales staff with scheduling appoints, meeting with customers for contract signatures, and scanning new contracts into the database. Train on and maintain all processes to ensure accuracy and compliance with policies and procedures.

Multiple Jobs Held, State Farm Insurance Companies, August 1989-September 2019 Bloomington, IL

Retired in September of 2019. Originally employed from 1980 - 1982, rehired in 1989. An accumulative career of 30 years.

Purchasing Assistant/Catastrophe Shipment Coordinator, 8 years Worked with transportation and claim coordinators nationwide to expedite temporary claim office equipment during catastrophic events such as hurricanes, earthquakes, fires, flooding, and major snow/ice storms.

Reviewed and processed transportation invoices based on the contracted pricing for truckload, less-than truckload, airfreight, and parcel for expedited and scheduled shipments. Telecommunications, 5 years.

Invoice reconciliation and payment processing for all Cisco routers located in agent and claims offices. During the course of this job I developed an automated process to address the reconciliation portion of the process.

Software Solution Developer, 17 years.

Worked with numerous business areas within Administrative Services to review their manual processes and design web-based internal applications to capture data pertinent to their business. End products were designed to be a user-friendly tool utilized to enter data, and provide the ability to extract said data using a dynamic interfaces to produce real-time reports containing accurate data to facilitate business decisions. Skills

.Net Programming Tools

Visual Studio

Business Intelligence Tools - Microsoft SQL Server Reporting Services, Crystal Reports XI, Visual Studio,

.Net Programming Tools

Customer Relationship Management, Billing, Business Process Reviews, Managing Escalations, SLA

(Service Level Agreement) Fulfillment, Consulting, Service Orientation, Task Management, Sales Support, Customer Support, Technical Support, Database Development - Development of Reports, Information Technology / Software - Developing Dashboards and Reporting Customer Service Representative - Supervisor, Triax Cablevision, April 1987-December 1989 Bloomington, IL

Cable television supplier to middle 3rd of Illinois rural locations Phone sales, scheduling installations and service calls, answering billing questions, monthly billing process.

Promoted to supervisor after one year as a CSR, Worked with management to interview and hire eight new Customer Service Representatives. I then became responsible for training and supervising the CSR's. Worked in tandem with the service and installation teams on existing and new installations and service calls.

EDUCATION AND TRAINING

Associate of Applied Science

Heartland Community College, Normal IL

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