Sales Representative Account Manager

Charlene Russell

Senior Account Representative

941-***-**** ****.***@*****.*** Sarasota, FL 34239 PROFESSIONAL SUMMARY

Highly effective Account Manager bringing comprehensive healthcare sales background managing top accounts for a wide variety of companies in various industries. Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. HIPAA compliance training and well versed in health care terminology. SKILLS

Optical Experience Sales Experience Outside Sales Excel Customer Service Microsoft Office Microsoft Word Powerpoint Receptionist Sales

EXPERIENCE

FIELD SALES REPRESENTATIVE, Sarasota County, Florida Ultimate Health,

Community outreach for medical benefits. Established relationships with local medical community and residents. In home presentations, health fairs and community events. January 2023-Present

• Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.

• Traveled to selected homes within territory.

Built strong relationships with clients by providing timely responses to inquiries or requests for information and support.

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Identified potential business opportunities through networking events, conferences, and other professional associations.

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• Evaluated competitor activity within the marketplace in order to stay ahead of trends in the industry.

• Participated in trade shows to promote products and services and build brand awareness among target audiences. MEDICAL SALES REPRESENTATIVE, ANTHEM HEALTH, Sarasota County, Florida Ultimate Health,

In home presentations of Medicare and Medicaid insursncr to eligible seniors in Sarasota and Manatee counties. January 2019-March 2022

• Created presentations that effectively communicated product features, benefits, pricing plans.

• Attended conferences, workshops, and tradeshows to stay up-to-date with industry developments.

• Responded promptly to inquiries from existing clients regarding product availability or pricing changes.

• Gained a deep understanding of the healthcare industry, including current medical trends and regulations.

• Participated in weekly meetings with regional managers to discuss progress towards goals. MEDICAL ACCOUNT REPRESENTATIVE, LIVE-DO USA, Sarasota County, Florida Ultimate Health, October 2017-September 2018

Sales and Business Development of medical incontinent supplies to assisted living facilities and pharmacies throughout territory

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Worked with corporate administrators and facility owners to develop solutions for patient comfort and reduction of costs

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• Credited for growing customer base in territory by 50%. Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.

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• Developed and maintained relationships with key accounts, ensuring customer satisfaction.

• Generated new business through cold calling and referrals. REMOTE FIELD INTERVIEWER

NORC at the University of Chicago,

Government field worker interviewer on insurance trends. January 2015-January 2016

• Demonstrated strong organizational skills in managing a high volume of field visits.

• Proficiently operated handheld devices to collect information during field visits.

• Consistently met or exceeded performance goals set by project managers. ACCOUNT EXECUTIVE, Southwest

Lenscare Partners of Southwest Florida, January 2007-January 2009

• Demonstrated sales solutions of company's products

• Managing accounts using Sales Force to effectively track sales usage

• Researched marketing trends to optimize sales opportunity and data entry

• Negotiation of contract terms

• Development of new business and served as liaison between management and customer

• Product demonstration and review of medical records and medicare billing and compliance. MEDICAL ACCOUNT MANAGER, Bradenton

Direct Care Home Health, January 2004-January 2005

• Partnered with team of registered nurses to achieve overall well-being of all patients Networked and interacted with local community to participate in health fairs and education regarding home health services

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Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards regarding home health services

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• Managed large territory and effectively established successful call cycle to maximize referrals. ACCOUNT MANAGER, Fort Myers

Pharmaceutical Sales Representative AstraZeneca Pharmaceuticals, January 2002-February 2004

• Managed a large territory successfully to maximize effective interaction with targeted customers

• Sales of pharmaceutical products to primary care and specialty physicians Expanded customer base by analyzing sales data and proactively developed sales strategy to maximize territory growth

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• Attended monthly sales meetings and quarterly sales trainings Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory

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• Kept detailed records of daily activities through online customer database

• Built relationships with customers and the community to promote long term business growth. EDUCATION

BACHELOR OF ARTS IN PSYCHOLOGY AND SOCIAL SCIENCES, Binghamton, NY State University of New York

JURIS DOCTOR (J.D.), Lansing, MI

Western Michigan University Law School

CERTIFICATIONS

• Life and health Insurance 2:15

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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