Customer Service High School

EL ELIZABETH LEVY

**********@*****.*** 601-***-**** 9 Grenada Drive, Hattiesburg, MS, 39401

High School Diploma - 1997

Hattiesburg High School - Hattiesburg, MS

Customer Service Supervisor - December, 2019 to April, 2020 SaviLinx, LLC - Hattiesburg, MS

Customer Service Agent - July, 2018 to Present

SaviLinx, LLC - Hattiesburg, MS

Helpdesk Analyst - October, 2013 to September, 2017 General Dynamics - Hattiesburg, MS

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Excellent communicator with over 7 years of Customer Service Representative experience in demanding call center environments.

Responded to customer requests with friendly, knowledgeable service and support. Ensure 100% received Customer’s feedback to be updated on system and taken action Oversaw team of 20 customer service professional assisting unemployment customers. Receive customers calls to get they questions or problems Maintained high level of professionalism and calmness with all personnel, even in high-stress situations. Provided excellent and professional service to ensure guest satisfaction. Resolving customers' service complaints

Resolving problems by clarifying issues, researching answers and alternative solutions Conducted end-user training and provided technical support on hardware, software and network issues. Handling and support customers over the phone

Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.

PROFESSIONAL

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EDUCATION

WORK HISTORY

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