United States Data Analyst
Resume:
Susan Atherly
Quality Assurance Analyst
Newcastle, Washington, United States
*********@*****.***
www.linkedin.com/in/susan-atherly/
WORK EXPERIENCE
December 2021-May 2024
Senior Data Analyst
Pinnacle Technical Resources, Inc.
Bothell, Washington, United States
Performed analysis of customer facing web app issues using Quantum Metric, Snowflake, Adobe and Dynatrace. I created training documentation and templates to support employee training.
• I headed up a project to implement Quantum Metric dashboards and events. September 2015-October 2021
TECHNICAL CONTRACTOR TEAM LEAD
AT&T
Bothell, Washington, United States
leader for intake of all online store issues. Evaluated, routed, and appropriately set priorities for the team.
• Resolved issues for a multi-product eCommerce store that occurred on Windows, Android, and iOS client pages and Linux server side applications.
• Evaluated routing process and bundled information collaboratively across teams for proper resolution.
• Prioritized and set severity using information from different teams.
• Compiled analytics and reports of issues for both development and business teams. Tools included Jira, Quantum Metrics, Tealeaf and Dynatrace. Some work done in Tableau.
• Worked with product owners and analysts to define missing user stories.
• Communicated technical issues to non-technical teams in clear non-technical language.
• Trained and acted as lead for non-employee, multi-national team. February 2015-August 2015
TECHNICAL CONTRACTOR TEAM LEAD
Jira and Quality Center
Bothell, Washington, United States
Intake production team for all online store issues. Evaluated issues, determined root cause, and set priority/severity using agreed upon criteria.
• For high severity issues and high visibility moderate severity issues, we gathered internal and sometimes external teams to collaborate on solutions and scheduling of fixes for problems.
• We performed post-Release and Hot Fix validation in Production which involved mostly manual and ad hoc testing with a few automated scripts. Also performed Black Box testing on special projects.
• Triaged production defect reports and defects through tools such as AOTS, Jira and Quality Center. Also received intake of reports via emails from Customer Care, Product Owners and the Foresee analytics team.
• Worked closely with the Catalog team, Front End development team and the Tier 1 and development teams of our various backend systems. Did some liaison work with the brick and mortar retail stores for special collaborative projects.
• Accessed Jira and Quality Center for both User Stories and Defect tracking.
• Trained and acted as lead for non-employee team members. October 2012-February 2015
WEB APPLICATION ANALYST
AT&T Services
Bothell, Washington, United States
This position was a combination software quality analyst and business analyst role, with increased on Production Validation, User Story Tracking and Production Problem Management.
• Pre- and Post-production test for the Online store and eSupport.
• Involved creation of test plans, calculated level of effort for testing, and executed test work pre-production. Performed Black Box testing on special projects.
• Performed ad hoc testing for both pre- and post-production and did release validation post-production.
• Worked with other teams to perform end to end testing for new functionality and troubleshoot existing functionality throughout the order process.
• Worked with Jira and Quality Center for both User Stories and Defect tracking, performed SQL queries and used Tealeaf to evaluate the customer experience. Accessed the Telegence portal to create test accounts and problem histories. Had access to Order Track to facilitate end to end investigations of issues.
• Trained and acted as lead for new team members.
January 2009-October 2012
SR QC/TEST ANALYST
AT&T
Bothell, Washington, United States
• Pre- and Post-production test for the Online store and eSupport.
• Involved creation of test plans, calculating level of effort for test efforts, working with architects, analysts, product owners and developers on the specifications for new functionality and redesigns.
• Executed manual and automated test work pre-production and post-production.
• Performed functionality and troubleshooting of existing functionality throughout the order process.
• Release validation post-production.
• Wrote technical training documents and documentation for product owners to present to lay staff.
• Worked with other teams to perform end to end testing for new functionality and sustainment work.
• Worked with Jira and Quality Center for both User Stories and Defect tracking, performed SQL queries and used Tealeaf to evaluate the customer experience.
• Accessed the Telegence portal to create test accounts and problem histories.
• Facilitated end to end investigations of issues utilizing Order Track.
• Trained and acted as lead for new team members.
October 2003-January 2009
Lead several
Ciber Global LLC
Kirkland, Washington, United States
Kirkland, WA October 2003 - January 2009
Contract Software QA
Validated the various APIs through the application between 2002 (before switching to Ciber when my prior vendor lost their preferred status) and March 2003. Worked on a short-term project for the Vendor portal which also was under CSI at that time. At T-Mobile, I worked in eCommerce test team on their Point of Sale and Kiosk interfaces.
• Created test cases from specifications & executed them with small teams on fast turnaround projects.
• Lead several of these small teams, organizing work & attending design meetings.
• Testing performed was manual, to recreate the customer experience. Testing was on PCs, tablets, mobile devices, and proprietary kiosks. Work was mostly black box but there was some white box testing.
• Performed Quality Assurance on online store application.
• Worked on the Online Store platform Pre- and Post- production test for the Online store and eSupport.
• Evolved creation of test plans, calculated level of effort for testing, collaborated with teams on specifications.
• Executed manual and automated test work pre-production, ad hoc testing pre- and post-production, and release validation post- production.
• Performed end to end testing for new functionality and evaluated existing functionality in the order process.
• Worked with the defect system Mantis and Jira defect tracking applications, performed SQL queries. EDUCATION
-Current
Bachelor of Fine Arts
University of Washington
United States
University of Washington, Bachelor of Fine Arts
• Fine Arts
-Current
Master of Science
Portland State University
United States
Portland State University, Master of Science, Applied Computer Science
• Applied Computer Science
SKILLS
Android IOS JIRA Software Qa Mantis Team Lead Tableau Software Tableau Linux Mobile Devices SQL SQL Queries Telegence Switching Liaison Metrics Problem Solving User Stories Front End Black Box Black Box Testing Test Cases Test Plans White Box White Box Testing QA Quality Assurance Retail Documentation Point of Sale Retail Marketing Scheduling PCS CSI Data Analysis Team Lead/Manager Establish Priorities Problem Solving Skills Analysis Skills Atlassian JIRA eCommerce Linux Operating System Microsoft Windows Operating System Bug Tracking/Defect Management Root Cause Analysis Customer Support/Service User Interface/Experience (UI/UX) Testing Team Player Quality Control Technical Training Test Plan/Schedule Customer Experience Manufacturing/Production Testing Technical Writing Web Testing Functional Testing Product Documentation SQL (Structured Query Language) Online Customer Support Test Case Software Testing Software Validation Mantis Bug Tracking Software Application Programming Interface (API) Kiosks Web Analytics Staff Training Internet Application Adobe Product Family
CERTIFICATIONS
Agile PG/PM: Agile Development
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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