Customer Service/Operations Specialist
Resume:
Jennifer Alcantara
operations specialist
Contact
Oxford, Connecticut 06478
************@*******.***
Professional Summary
Hard working, motivated and experienced professional with a diverse background in operations, remarketing support, documentation, customer service and client relationships. Seeking to use excellent communication, interpersonal, creative thinking skills to complete tasks. Reliable with a good work ethic and abilities to quickly adapt new tasks and environments.
Education
Western Connecticut State University, Danbury, CT, USA
BA: Communications, Theater Arts
May 1988
Key Skills
Cross-functional Collaboration
Project Management
Data Collection and Analysis
Adaptability
Communication
Problem-solving
Technical : Microsoft Office, SharePoint, LeaseWave, Leasepoint and Adobe Acrobat
Experience
Securities Management Analyst, 12/2015 - 11/2023
Global Jet Capital, Inc. - Danbury, CT
Generated comprehensive system reports summarizing findings from research and analysis activities.
Documented business processes including flowcharts, user manuals, technical specifications, to facilitate understanding among stakeholders.
Collaborated with stakeholders across various departments including external customers to develop plans for streamlining operations. Monitored progress against objectives, identified potential risks and issues, and provided timely updates for the senior leadership team.
Prepared manuals for approval and inform workers on the use of new/updated forms, reports, procedures, and office equipment, provided by the organizational policy. Evaluated and recommended changes of forms and reports to help create efficient workflow. Supported records management program for filing, protection, and retrieval of documentation, complying with program.
Remarketing Specialist - Corporate Aircraft, 05/2008 - 12/2015
GE Capital - Danbury, CT
Established and maintained harmonious and positive relationships with key partners and vendors to enhance the remarketing team's efforts.
Analyzed data to identify trends in customer behavior and recommend changes to remarketing efforts to help with deal workflow.
Coordinated with internal teams to ensure accurate tracking of customer activity throughout the entire lifecycle. Collaborated with sales teams, marketing departments, and other stakeholders to develop creative engaging solutions for customer retention.
Managed, monitored and reconciled expenses as related to multiple aircraft projects while ensuring all objectives were met within timeline sales constraints
Deal Closer, 05/2006 - 04/2008
GE Capital - Danbury, CT
Maintained a high level of professionalism in all customer interactions by providing accurate information and excellent customer service.
Drafted and compiled documents for approval for each aircraft closing, such as aircraft application, aircraft bill of sale, insurance forms, corporate forms, letters, invoices, and fuel receipts. Maintained an organized filing system for all documents associated with each transaction.
Provided guidance and assistance to all involved parties throughout the entire closing process from initial contact through post-closing follow up. Additionally, involved accounts payable for timely placement of funds to escrow.
Handled positioning of multiple documents for closings at the FAA while maintaining strict organization to meet hard deadlines.
Coordinated scheduling calls with buyers, sellers, lenders, title companies, appraisers., as needed for each deal.
Tracked progress of each transaction by detecting potential problems and communicating progress to managers.
Additional Information
Additional GE Capital Experience, Danbury, CT
Imaging and Records Manager, Tax Support Specialist, Sales Tax Audit Specialist, Lease Support Representative
Volunteer Experience
Global Jet Capital, Inc., Danbury, CT, 2017, Back to School Drive
GE Capital, Danbury, CT 2001 - 2014, Salvation Army Angel Tree, Back to School Drive, Family and Children's Aid, food and clothing drives
References
Available upon request.
Contact this candidate