Customer Service Shift Manager
Resume:
Treasa McGee
Traskwood, AR *****
*************@*****.***
To obtain a position with a company utilizing my skills. Authorized to work in the US for any employer
Work Experience
Main Banker/Cashier
Oaklawn Racing Casino Resort-Hot Springs, AR
December 2023 to Present
• Collaborate with team members to provide outstanding customer service
• Process financial transactions for clients
• Work with clients to open and administer their accounts
• Assist with loan applications and other products and services
• Educate clients on our products and services
• Appropriately cross-sell and refer clients to other internal groups
• Participate in client calling activities
• Assist in training new associates
• Assist with all other aspects of operations as needed Universal Banker
First Horizon Bank-Bryant, AR
August 2022 to October 2023
Balance Daily Cash drawer, customer service, deposit and check cashing, resolve fraudulent activities on customers account, open and closed customers accounts. Do special assignments when requested by bank manager.
Preschool Instructor
Civitan Services-Benton, AR
October 2021 to July 2022
I am a preschool instructor for special behavioral children. Shift Manager
Saddle Peak-Haskell, AR
September 2019 to July 2020
Customer service, end of the day close out. Supervisor crew to make sure proper procedures are being followed. Balance safe and drawers.
Opening Shift Manager
El Placino Enterprises-Haskell, AR
December 2017 to May 2018
As an Open Shift Manager I perform a variety of tasks, that includes planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. As a Shift Manager, I was responsible for:
• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training
HR Administrative Assistant
FirstStaff/Pactiv-Malvern, AR
November 2016 to March 2017
Assisted HR Manger assisted Plant, IT Manager on special assignments and projects. Process pre- employment applicant's packets and send to corporate office. Weekly/monthly report. Weekly update on emp. points, maintained employee files, data entry. Answered phones. Receptionist
Onsite Management-Malvern, AR
October 2015 to July 2016
Answered phones, assisted shift supervisors with temp employees regarding attendance, job performance. Process weekly timesheets to main office, distribute payroll checks, weekly orientation, screened new applicants that came into office and forward application to Benton office. Termination packets, weekly reports and send to the Benton office. Special assignments upon request by Pactiv Supervisors or Mangers.
Vault &Drive Thru Teller
Malvern National Bank-Benton, AR
June 2011 to June 2012
Customer service, daily cash transaction for customers, balance bank vault, prepared weekly Federal Reserve shipment for pick up; balance daily ATM, daily cash draw balance. Heart Institute of Arizona CARDIOLOGY Doctors-Kingman, AZ May 2004 to December 2005
Answered calls, appointments, verify insurance, take payments, file, prepare for next days appointments, assisted doctors if needed.
Assistant Office Manager
AzTect Petroleum Service, Inc-Kingman, AZ
April 1994 to December 1996
Customer service, answered multi-line phone system, daily deposits, a/p. a/r, maintained customer accounts, inventory control, purchase orders, monthly statements, collections, dispatch service calls to techs, type up proposals, job costing, any other special assignments upon request. Education
High School Diploma
Kingman High School - Kingman, AZ
August 1986 to May 1990
Skills
• Inventory control
• Employee orientation
• Insurance verification
• Administrative Experience (6 years)
• Payroll
• Administrative experience
• 10 key typing
• Analysis skills
• Cash register
• Accounting software
• Bookkeeping
• QuickBooks
• Communication skills
• Office experience
• Shift management
• Microsoft Excel
• Microsoft Office
• Management
• Microsoft Outlook
• Time management
• Office management
• Supervising experience
• Front desk
• Customer service
• Human resources
• Accounting
• Computer skills
• English
• Accounts payable
• Organizational skills
• Microsoft Word
• Microsoft Powerpoint
Certifications and Licenses
CPR Certification
November 2023 to Present
Contact this candidate