Call Center Service Representative
Resume:
Valerie Lorenz-Horton
Motivated Individual seeks Challenging Employment
Livingston, TX 77351
****************@*****.***
I am a progressive out of the box people person with a keen interest in the human psyche. I possess superior communication and people skills, demonstrating strong self initiative and the ability to multi task. I have successfully managed and supervised staff in my career and am committed to continued education and training. Along with being an exceptional team player makes me an advantageous selection to the position you are seeking to fill. Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
ResultsCX/Solutran - Wichita Falls, TX
October 2023 to Present
Accepting incoming healthcare related calls for UHC. Pharmacy Service Representative
Teleperformance - Livingston, TX
October 2022 to June 2023
Take and process pharmacy orders, take and process insurance information, take and process co-pay information. Assist the customer in any way possible to obtain a successful conclusion. Junior Call Center Representative
iQor - Houston, TX
December 2020 to February 2021
Worked for the Verizon campaign for Assurion Insurance Personal Assistant
DuPlantis Landscape and Design - Baytown, TX
June 2019 to December 2020
I handled Mr. DuPlantis' day to day schedule from appointments, bid scheduling, invoicing and remittance. Basically anything Mr. DuPlantis required done. Caregiver
Medi-Nurse - Sugar Land, TX
January 2018 to July 2018
Basic caregiving duties, basic meal preparation, basic house cleaning duties. Education
Associate in Science (AS) in Drug and Alcohol Abuse Counseling Lee College - Baytown, TX
September 2015 to May 2017
Associate in Science (AS) in Paralegal Studies
Lee College - Baytown, TX
September 2007 to May 2009
Skills
• Individual / Group Counseling (1 year)
• Case Management (Less than 1 year)
• Legal Research (Less than 1 year)
• Social Work (Less than 1 year)
• Call center (2 years)
• Behavioral Health (1 year)
• Group Therapy (1 year)
• Motivational Interviewing (1 year)
• Addiction Counseling (1 year)
• Mental Health Counseling (Less than 1 year)
• Behavioral Therapy
• Personal Assistant Experience (2 years)
• Cognitive Behavioral Therapy (1 year)
• Crisis Intervention
• Crisis Management
• Child & Family Counseling
• Intake Experience
• Technical support
• Computer skills
• iOS
• Customer service
• Help desk
• Windows
• VPN
• IVR
• Typing
• Sales
• Customer relationship management
• Data collection
• Research
• Personal assistant experience
• Clerical experience
• Legal research
• Supervising experience
• English
• Communication skills
• Medical records
• Social work
• Documentation review
• Behavioral therapy
• CRM software
• Relationship management
• Time management
• Customer support
• Google Suite
• Data entry
• Time management
• CRM software
• DME
• HIPAA
• Microsoft Office
Military Service
Branch: United States Army
Service Country: United States
Rank: E-5
June 1982 to October 1990
91B10 Combat Field Medic
91Y10 Clinical Eye Specialist
Trained as a combat field medic, Optometric Technician, Ophthalmisc Asst. Last station Custer Hill Optometry Clinic
Fort Riley, Kansas
Active duty 1982-1984
Active Reserve 1985-1990
Commendations:
Expert in shooting
Good Conduct Medal
Certifications and Licenses
Driver's License
February 2018 to February 2028
Assessments
Sales skills — Proficient
June 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
May 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Written communication — Proficient
June 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate