Mental Health Call Center
Resume:
Highly-motivated employee with desire
to take on new challenges. Strong
worth ethic, adaptability and
exceptional interpersonal skills. Adept
at working effectively unsupervised
and quickly mastering new skills.
MS Office
Leadership strength
Team building
Materials preparation
Program coordination
Mental health support
Product organization
Technologically savvy
Microsoft Office
Some College (No Degree)
Coahoma Community College
Clarksdale, MS,
Business Administration
Truckingdispatchservice
Dispatcher Robinsonville, MS 01/2022 to Current
Received and dispatched calls for emergency services. Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office. Updated records of driver locations, delays, and
cancellations.
Resolved customer complaints related to service issues or delays.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Global Conduit
Call Center Representative Bartlett, Tennessee 01/2020 to 08/2023
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Maintained high levels of professionalism while interacting with customers via phone or email.
PBX Web
Lead Warehouse Associate Southaven, Mississippi
05/2018 to 10/2020
Maintained records for each case, including phone numbers, contacts and any actions taken.
Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
Conducted outreach to local community leaders and
progressive organizations and assisted with local and regional on-site events.
Shernishia
McKay
**************@*****.***
Southaven, MS 38671
Summary
Skills
Education and Training
Experience
SM
Supervised a team of 3-4 warehouse associates, providing guidance and feedback as needed.
Managed inventory levels and cycle counts to ensure accuracy of stock.
Grace And Mercy
Professional Caregiver Olive Branch, Mississippi Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Monitored vital signs and medication use, documenting variances and concerning responses.
Helped patients during ROM exercises to maintain
musculoskeletal functions and increase strength.
Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
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