Customer Service Front Desk
Resume:
Latoya Williams
Remote
**** ******* **, *******, ****** States, 77017
**********@*****.***
Professional summary
Customer Service Specialist with over 8 years of experience, proficient in enhancing service delivery within healthcare and administrative sectors. Demonstrates expertise in problem-solving, leadership, and adaptability, significantly improving patient and client satisfaction through streamlined operations and rigorous compliance adherence. Committed to maintaining precise records and fostering robust customer engagement, ensuring high operational efficiency. Employment history
Brookdadle senior living Receptionist Friendswood Jul 2016 - Aug 2017
• Managed front desk operations, enhancing visitor experience and ensuring smooth daily functions.
• Greeted and assisted over 50 residents and visitors daily, improving overall satisfaction.
• Scheduled appointments and coordinated with staff, ensuring efficient workflow and communication.
• Handled incoming calls and inquiries, resolving issues promptly and maintaining a professional demeanor.
• Maintained accurate records and documentation, contributing to organized and efficient office management.
• Managed front desk operations, ensuring efficient guest registration and top-tier service.
• Analyzed front desk queries to develop a FAQ section, reducing call volume by 20%.
• Implemented new filing system, boosting document retrieval speed by 30%. Galveston Dental Dental assistant/ customer service representative Galveston May 2016 - Dec 2016
• Assisted dentists with procedures, improving patient flow and satisfaction.
• Managed patient records and appointments, enhancing clinic efficiency.
• Provided exceptional customer service, resolving patient inquiries promptly.
• Maintained sterilization protocols, ensuring compliance with health standards.
• Streamlined appointment scheduling, reducing wait times by 20%.
• Trained new staff on patient management software, boosting team efficiency.
• Implemented a new patient feedback system to enhance service quality.
• Analyzed patient flow data to optimize dental operation processes.
• Insurance biller
• Inbound and outbound patient reports
• Transfer calls
The cottages Medication Aide/ supervisor
Jan 2021 - Apr 2024
• Administer medications, monitor patient responses, and ensure healthcare protocol compliance.
• Boosted patient adherence by 30% through effective medication management.
• Reduced errors by 25% by streamlining compliance protocols.
• Led a team to enhance patient care with meticulous monitoring and feedback.
• Implemented a new tracking system for patient responses, improving efficiency.
• Pioneered a feedback system that significantly uplifted team performance and patient satisfaction.
• Guided a healthcare team to improve patient engagement and adherence to treatments. Skills
Problem-solving Time management
Adaptability Insurance Claim
Critical thinking Billing software proficiency
Negotiation Customer service (Experienced)
Communication Multitasking
Insurance Biller Teamwork
Organization Generating patient bills and invoices Computer literacy Customer Relations
Appointment Scheduling Patient Feedback Systems
Front Desk Data Analysis
Technical Skills Appointment Coordination
Medicaid Customer Satisfaction
Education
Regent University, Virginia Beach Bachelor in psychology Jan 2022 - Dec 2024
References
Nieasha Hayes
UTMB
***********@*****.***
Robert Babwah
The Cottages
*******@***********.***
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