Quality Control Service Delivery

Tai’Rieasha Jackson

**** ********* ******* **

Morrow GA, 30260

Phone 865-***-****

Email ************@*****.***

PROFILE SUMMARY

Proactive, astute, and results-driven professional with years of experience, abilities and in inspiring coworkers to excel in a challenging workload. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Well-versed in resolving conflicts by understanding problems clearly and finding possible solutions through creative thinking. Known to work well within a team environment with minimal or no supervision.

I display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.

CORE COMPETENCIES

●Client Account Management

●Customer-Satisfaction

●Strong Work-Ethic

●Quality Control

●Strong Organizational Skills

●Team Player

●Safety and Compliance Keyboarding

●Service Delivery

●Sales Tracking

●Problem Solving

●Good Time Management

●Goal-Oriented

●Excellent Communication Skills

●Interpersonal Skills

EXPERTISE AND COMPETENCIES

●Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

● Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

● Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

● Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate

●Management: Coordinating and guiding others to meet objectives and goals.

● Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective

● Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.

● Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport

SELECTED EXPERIENCE

Hire Dynamics - McDonough, GA October 2022 - Current

●Material Handler - Picking orders for retail stores

●Picker/Packer - Packing orders out to customers and other corporations; making sure all products are in great condition

Operator Purple Innovations - McDonough, GA June 2021 - October 2022

●Observed and troubleshoot equipment and processed so that malfunctions can be detected and notify appropriate personnel

● Maintained safety standards and followed operating procedures at all times

● Package pillows and seat cushions to standards

● Hand mixed formulas to create pillows and seat cushions

● Established and maintained a positive flow of communication

Seasonal – Picker/Packer Adecco/Luxottica - McDonough, GA December 2020 - June 2021

●Reported any errors in product selection and quantity to the supervisor immediately

●Recovered merchandise from shelves and prepared items for shipping

●Inspected products to ensure they met quality standards and isolated any damaged items

●Assist members if any problems with dissatisfaction with move or conditions of goods

●Maintaining quality control policies and federal regulations according to Adecco/Luxottica specifications

Cashier/Member Services Sam’s Club/Customer service associate - Morrow, GA July 2019 - October 2020

●Answered customers' questions, and provided information on procedures or policies

●Trained new cashiers

●Maintained high standards of customer service during high-volume, fast-paced operations

●Built loyal clientele through friendly interactions and consistent appreciation

●Entrusted to scan receipts upon merchandise at exit door

●Helped out other departments when they were behind or backlog

Servers Taco Pete - Hapeville, GA April 2019 – November 2019

●Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives

●Train new servers

●Guided guest through menus while demonstrating through knowledge of the food beverages and ingredients

●Maintained dining room clean, neat, and stocked

●Highly organized and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism

EDUCATION

Perry Academy High School - Graduate May 2019

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