Customer Service Guest Services

SUMMARY

EDUCATION WORK EXPERIENCE

SKILLS

COURSEWORK EXPERIENCE

Aurora, CO, 80015

******.*******@*****.***

JALIAH MARTIN 720-***-****

Hardworking and reliable employee with 3+ years of experience operating cash registers, stocking merchandise, and providing excellence customer service. Highly organized, proactive, and punctual. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Target 06/2022 - 01/2024

Created a friendly, warm, and welcoming experience for customers by welcoming and greeting every guest.

Supported guest services such as order pick up (OPU), Drive- up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties.

Made shopping effortless and seamless for guests, prepared documents for customers, and assessed the performance of customer and associate departments.

Walmart 06/2023 - 08/2023

Assisted customers with their selections by providing a high level of customer service.

Ensured all items were accurately priced and adherence to company specifications and merchandising guidelines. Various computer systems and office equipment, such as cash registers, scanners, POS terminals, fax machines, copiers, and printers were operated to complete sales transactions.

Amazon 05/2021 - 06/2022

Fast paced sortation center.

Received, sorted, and stowed incoming inventory

accurately and efficiently within designated warehouse locations.

Routed customer orders to the correct delivery station for timely and efficient delivery.

Unloaded orders from trucks.

Bachelor's Degree in Public Health

2021 – 2023

Bachelor’s Degree in Public Health

2023 – present

Returns Processing

Customer Service

Product Recommendations

Product Restocking

Social Intelligence

Leadership

Documentation

Therapeutic behavioral mentoring program.

CSU Pueblo undergraduate students provide

one-on-one mentoring throughout a 12 week

program.

Served as a mentor to at-risk youth between

the ages of 7 and 18 in different development

stages.

Provides students with an enriching

experience where they develop leadership

and problem-solving skills to become future

leaders in every professional sphere.

Guest Advocate Associate

Cashier Front End Associate

Sortation Center Associate

Langston University

Colorado State University Pueblo

CSU Campus Connections 2024

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