Customer Service North Carolina

Contact

******.*********@*****.***

www.linkedin.com/in/heather-

darby-church-b33b6b33 (LinkedIn)

Top Skills

Office Equipment

Office Administration

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Heather Darby Church

Portfolio/Property Management

Kannapolis, North Carolina, United States

Summary

Focus and determination are keys to success in property management. Willingness to go the extra mile to help someone find that perfect home is one of my main goals along with satisfaction. Experience

Progress Residential®

Resident Relations Specialist

September 2020 - August 2023 (3 years)

Charlotte, North Carolina, United States

Responsibilities include, but not limited to moving in a resident by doing an orientation. I cover

everything a resident would need from first initial move in to move out. I am that one on one person that

my resident is going to call, email, text when they have issues. Details matter everyday!

*Curate a home once released from Make Ready. (Includes inspection of every room and photos of the

whole house - inside and out.

*Continuous checks on long standing homes, i.e., vandalism, squatters, or small items that I can

address quickly.

*Sparkle home for move in, change keys on all door locks with a Kwik Set deadbolt.

*Kept inventory in my Fleet vehicle through Margin Point at a higher standard.

*Made it a point to jump in and help others as I could with their daily tasks. After being trained, I developed my own systems of doing my daily job that benefitted the territory in

which I worked. I am very familiar with the zip codes 28269, 28262, 28083, 28025, 28027, 28216,

28081, 28115, 28117.

As time progressed, I was counted on for training new hires as well as having those new hires shadow

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me. I always want someone to tell me what I have missed so that the item in question gets caught and

then gets fixed.

Full House Marketing, Inc.

Leasing Specialist

June 2017 - September 2020 (3 years 4 months)

Charlotte, North Carolina

Lease up (new apartment communities), prospect tours Resident retention, rent collection, Yardi

Tricon American Homes

Maintenance Coordinator

November 2016 - June 2017 (8 months)

Charlotte, North Carolina Area

Customer service (take repair requests, assign to maintenance technician) Data entry in Yardi

Southwood Realty Co.

Property Manager

July 2016 - October 2016 (4 months)

Charlotte, North Carolina Area

Quality control of turned apartments

Manage delinquent accounts, eviction filing (primarily working with Loebsack & Brownlee, PLLC), lockouts, move outs

Compliance audit (resident files, standard protocols) Supervise a staff of seven (maintenance and leasing consultants). Main Street Renewal

Leasing Administrative Assistant

August 2015 - June 2016 (11 months)

Charlotte, North Carolina

Tenant retention; follow leads for vacant homes, field prospect call, list vacant homes online through Internet sites and PropertyWare, pre-qualify prospects, rental verifications, and employment verifications The American Home

2 years 3 months

North Carolina PM Associate

September 2014 - April 2015 (8 months)

Charlotte, North Carolina Area

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Entrusted with the North Carolina/South Carolina division of The American Home. Focus is geared toward tenant move in and move out inspections. Responsible for court appearances for company as well as completing lockouts as needed. Involved in the turn process at tenant move out or eviction and again before home is to be listed (quality assurance). I have shown homes as needed, coordinate surrender of keys and notice to vacate. Attention to detail is a strong point for me. I have managed accounts receivable, deposits, renewals and insurance for 400 plus properties. As well as maintaining open communication for all our tenants. Office Manager/Tenant Manager

July 2014 - September 2014 (3 months)

Charlotte, North Carolina

In charge of renewals and resident retention. Managed resident relations between our corporate office and Charlotte. Managed insurance details, move ins, logged payments and prepared deposits.

Property Management Administrative Assistant

February 2013 - July 2014 (1 year 6 months)

File auditing/management, coordinate move ins of residents, resident relations, collection of payment from residents, document scanning, bank deposit preparation, administrative and clerical duties, lease renewals Education

Mitchell Community College

Associates in Applied Science, Office Systems Technology · (2002 - 2004) Page 3 of 3

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