Customer Service Representative

Sharon Miller

**** ***** ****** **, **********, MI 49418 616-***-****

Highly enthusiastic customer service professional with 10 plus years of reliable Customer Service Representative/ Sales And 4 Plus Years of Business Management /Human Resource. Experience along with several areas like demanding sales, account management environments, I am a hard working with high performing and motivational skills. Thrives to maintain positive and enthusiasm in every job and looking to apply my College training in a full time position.

Education

Cornerstone University, Grand Rapids, MI

Bachelor of Science in Management May 2008

G.P.A. 3.5.

Accomplishments

•National Society of Leadership and Success

• Certified Customer Service Rep

•Toastmaster International- Competent Communicator and Leadership Certifications

•Trained Middle schools and others with in Church surroundings

Work Experience

AAA

Claims Customer Service Representive II

Along with the proior responsiblities. Sent out payments for Car Seats, Water Mitigations and and other rush claims, at a more advance level.

CLAIMS Customer Service Call Center

PROCESS CLAIMS, SCREEN INQUIRIES TO MULTI DEPARTMENTS. Set goals and meet standards set by company, Transfer to Claims department in January 2018. Learned all processing systems and help others with understanding and processing Claims. Quick learner .

AAA

ERS-- Road Side Assistance,

CAI – Started on July 2016, set goals and meet standards set by company standards, gained promotion to

CAII – Started April 2017 : keeping and maintaining goals set by company standards. Always looking to improve service for our members, calling members to check and see if service has arrived and with service providers if they are on their way, Service Checks and some exposer to x-99’s

Airway Oxygen

Inside Sales/ Customer service

•Customer Service via phone and showroom.

•Resolve billing and insurance questions.

•DME supplies sales and resolution of problems

•Process orders and up sell where possible

Charter Communications

Sales Support Chat Department

•Customer Service via Chat line, Sales,

•Research and problem solving, sales process orders.

•Helped develop new department processes.

Retention Department

•Answer inbound phone calls;

•handle billing inquiries,

•Handled escalated retention calls,

•Process orders and up sale.

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