Customer Service Specialist

JL

JENNIFER LEON

********.*******@*****.*** 602-***-**** Phoenix, AZ 85043

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. HotFoot Recruiters Tempe, AZ

Customer Service Specialist

05/2023 - Current

Answered incoming customer inquiries regarding product and service information.

Responded to customer emails with accurate product and service information.

Maintained a high level of professionalism while interacting with customers via phone or email.

Researched complex issues raised by customers, identified solutions, and provided timely responses.

Followed up with customers after transactions to ensure satisfaction levels were met.

Collaborated with colleagues from other departments in order to resolve customer concerns quickly.

Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.

Developed strategies for improving customer service processes based on feedback from customers and team members.

Analyzed customer feedback data to identify areas for improvement in products or services offered.

Tracked key performance indicators related to customer service operations using various reporting tools.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. National Insurance Company Phoenix,

AZ

Customer Service Representative

10/2019 - 10/2022

Answered incoming calls in a timely and professional manner. Provided customer service regarding inquiries, complaints, billing, and technical support.

Gathered customer information to accurately process orders or changes to accounts.

Utilized problem-solving skills to resolve customer concerns quickly and efficiently.

Escalated complex customer inquiries to the appropriate department for further assistance.

Maintained call logs and records of customer interactions while adhering Summary

Experience

to company policies and procedures.

Educated customers on product features and benefits that best meet their needs.

Performed outbound follow up calls to ensure satisfaction with products or services provided.

Handled multiple phone lines simultaneously while providing courteous customer service.

Recorded accurate account information including account numbers, purchases, credits.

Attended weekly meetings with supervisors to discuss performance goals and objectives.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Navigated through computer systems to review information and respond appropriately to callers.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Utilized specialized software applications related to the job role. Organized files according to established procedures for easy retrieval later on.

Maintained confidentiality of sensitive information entered into the system. Dependable Vending Upland, CA

Accounts Receivable Clerk

11/2018 - 08/2019

Managed accounts receivable and payables processes, including invoicing, payments, and collections.

Developed strong relationships with customers to ensure timely payment of outstanding balances.

Reviewed customer accounts regularly to identify discrepancies in billing or payment history.

Prepared monthly financial reports for management review and analysis. Analyzed financial data to identify trends in accounts receivables and payables.

Maintained accurate records of all transactions relating to accounts receivable and payable activities.

Verified vendor invoices against purchase orders prior to processing payments.

Performed month-end closing tasks such as reconciling subledger accounts. Provided support for Accounts Payable and Receivable staff when needed. Recorded debit, credit and account transactions in computer spreadsheets and databases.

Apodacas Glass And Door Avondale, AZ

Administrative Manager

03/2013 - 01/2018

Developed and implemented administrative procedures to maximize efficiency.

Created and maintained filing systems for employee records, financial reports, and other documents.

Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.

Coordinated with executive staff to ensure deadlines were met in a timely manner.

Interpreted company policies and procedures for employees at all levels of the organization.

Assisted in the recruitment process by reviewing resumes and conducting interviews.

Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings. Researched potential vendors to identify cost savings opportunities related to office supplies or services.

Developed training materials for new hires on how to use office equipment efficiently.

Reviewed contracts prior to signing them in order to protect the interests of the organization.

Monitored department budgets by tracking expenses against allocated funds.

Monitored office inventory to maintain supply levels. Identified and solved problems to enhance management and business direction.

Directed and oversaw office personnel activities.

Oversaw complex office support, managing records database and organizing contracts.

Communicated job expectations and trained staff to promote team building and discipline.

Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.

Arizona Job Corps

GED

Education and Training

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