Customer Service Administrative Assistant
Resume:
Sarah Sechrest
Carter Lake, IA **510
**********@*****.***
Objective:
To obtain a position as an Administrative Assistant
Qualifications:
Great with people, reliable, friendly and organized. Previous experience. Able to operate Windows, Microsoft Word, Outlook, Power Point, and some experience with Excel, great typing skills. Have experience in a medical setting using systems such as Epic and Cerner. Have used web based systems for insurance verification and other resources
Work History:
Boys Town National Hospital
14080 Boystown Hospital Rd
Boys Town, NE 68114
April 2022 to Dec 2022
Full time – 40 hours per week
Assisted checking in patients for various pediatric clinics. Gathered demographic information, collected copays and help complete needed forms. Answered phones and scheduled appointments.
Ortho Nebraska
1 Edmundson Place
Suite 200
Council Bluffs, IA 51502
Patient Access Representative
Full Time
February 2021 to April 2022
Assisted patients checking in for their Orthapedic appointments. Gathered demographic information, collected copays and help complete needed forms. Scanned in needed medical records into patient charts. Assisted in overtime opportunities performing same duties for evening and weekend urgent cares.
Prime Therapeutics
10802 Farnam St Dr. #100
Omaha, NE 68154
Full Time
Customer Service Representatives
April 2020 – January 2021
Took phone calls from members with questions on their prescription drug coverage. Assisted with their prescription drug rejections. Assisted members, clinical staff, and pharmacists in getting authorizations for medications.
Children’s Hospital and Medical Center
8200 Dodge St
Omaha Ne 68114
Full Time
Patient Access Representative
April 2020 - October 2020
Retrieved demographic information and checked in patients. Assisted clinical staff in having patients New Patient paperwork completed.
Lincoln Financial Group
8805 Indian Hills Dr
Omaha NE 68114
Full Time
Customer Service Representative
February 2014- November 2014
Assisted Dental providers and members with verifying benefits. Also assisted dental providers and members with questions regarding explanation of benefits. Explained coverages and denials. Assisted with questions on life insurance policies.
AAA Insurance
4010 S 148th St
Omaha NE 68114
Licensed Insurance Sales and Service Representative
Full Time
March 2012-June 2013
Assisted customers with insurance billing questions. Rewrote Auto and Homeowners Insurance policies. Answered questions on members roadside assistance memberships.
First Comp Insurance
222 S 15th
Suite 1500 N
Omaha NE 68102
Full Time
Customer Service Specialist
May 2009- November 2011
Took phone calls from insureds and agents with questions regarding billing and coverage. Took phone calls from injured workers checking on the status of their claim checks. Took phone calls from medical providers inquiring about the status of their bills. Took phone calls from lien claimants trying to collect on denied bills.
Nebraska Furniture Mart
700 S 72nd St
Omaha NE 68114
Full Time
Post Customer Service Representative
August 2005- March 2009
Assisted customers over the phone and face to face with delivery and warranty issues. Worked one on one with manufacturers and service technicians to resolve warranty issues.
American Home Shield
1524 US Hwy 30
Carroll, IA 51401
Help Desk/Floor Supervisor
April 2004- August 2005
Full Time
Took phone calls from questions on their home warranty. Took phone calls from servicers needing authorization for repairs. Took escalated supervisor calls. Also assisted other employees as a mentor with escalated situations.
West Telemarketing
9910 Maple St
Omaha, NE 68134
Full Time
Customer Service for Cricket Communications
August 2003- April 2004
Took calls from customers with questions on their bills. Took activation calls to assist customers with activating their new service and with questions on rate plans offered.
Education:
Thomas Jefferson High School
Graduated May 2003
References:
Tracy Bradford
First Comp Insurance
Customer Service Supervisor
*********@*****.***
Mindy McCuen
VA Hospital Omaha
RN
Denise Brendle
Prime Therapeutics
Customer Service
****.*******@*****.***
Contact this candidate