Customer Service Sales Associate

Craig Anderson

Albert Lea, MN ***** 507-***-**** *************@*******.***

PROFESSIONAL SUMMARY

Achieved exceptional sales growth at Wuerflein Chevrolet GMC by leveraging strong negotiation and relationship-building skills. Expert in utilizing persuasion techniques and sales presentations to exceed targets, resulting in significant repeat business and customer referrals. Demonstrated a commitment to customer service, enhancing satisfaction and loyalty. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. SKILLS

Strong Negotiation

Strong Follow Through

Relationship Building

Receiving and Actioning Feedback

Sales Closing

Strong Customer Service

Goal-Oriented and Innovation

Persuasion and Sales Techniques

Sales Presentations

Building Customer Rapport

WORK HISTORY

SALES AND LEASING PROFESSIONAL NOVEMBER 2011 to MAY 2024 Wuerflein Chevrolet GMC Albert Lea, MN

Negotiated purchase prices and explained sales, warranty, and optional products.

Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.

Answered telephone and email inquiries from potential customers.

Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.

Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.

Boosted customer satisfaction by providing comprehensive information on vehicle features and options.

Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.

Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

SIDING AND WINDOW SALES FEBRUARY 2003 to NOVEMBER 2011 Home Solutions Midwest Albert Lea

Reduced material waste by closely monitoring inventory levels and ordering supplies as needed based on project requirements.

Assisted in the development of accurate job estimates, providing clear expectations for clients regarding project costs and timelines.

Collaborated with other construction professionals to coordinate project schedules and meet deadlines successfully.

Streamlined processes by implementing efficient time management techniques for the completion of daily tasks.

Strengthened communication among team members by establishing clear expectations for individual responsibilities within each project phase.

Evaluated new siding products, selecting those that offered long-lasting durability while meeting client design preferences.

CAR SALESPERSON MARCH 1999 to FEBARUARY 2003

Flaherty Chevrolet Albert Lea, MN

Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.

Negotiated purchase prices and explained sales, warranty, and optional products.

Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.

Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Boosted customer satisfaction by providing comprehensive information on vehicle features and options.

Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

SERVICE ADVISOR MARCH 1986 to MARCH 1999

Motor Inn Company Albert Lea, MN

Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Developed estimates by costing materials, supplies, and labor.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Maintained high customer satisfaction standards to meet or exceed targets.

Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

EDUCATION

High School Diploma JUNE 1984

. Albert Lea Central High School, Albert Lea, MN

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