Customer Service Representative
Resume:
MARCUS DAMON
Customer Service Representative
Virgin, Utah, United States
*****.**********@*****.***
SUMMARY
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK EXPERIENCE
August 2023-March 2024
Customer Service Representative
Primary Residential Mortgage
Hurricane, Utah, United States
*Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
*Streamlined call center processes for improved efficiency and reduced wait times.
*Answered constant flow of customer calls with minimal wait times.
*Assisted customers in navigating company website and placing online orders, improving overall user experience.
*Answer inbound calls using proper phone etiquette and assist them accurately and efficiently.
*Placed outbound calls to collect returned payments.
*Exceeded performance metrics consistently, earning recognition as a top performer within the team.
*Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
*Handled multiple payment methods securely, minimizing discrepancies and potential losses. November 2022-February 2023
Customer Care Center Service Representative
Zions Bancorporation
Salt Lake City, Utah, United States
*Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
*Responded to customer needs through competent customer service and prompt problem-solving.
*Assisted call-in customers with questions and orders.
*Navigated multiple computer systems and applications to find information.
*Investigated and resolved customer inquiries and complaints quickly. February 2022-April 2022
Support Services Specialist II
MUFG Union Bank
Tempe, Arizona, United States
*Assisted in conducting needs assessments to identify key areas of service needs.
*Developed and maintained relationships with community organizations and agencies.
*Facilitated outreach activities to build community awareness.
*Facilitated communication between clients and other service providers. September 2021-November 2021
Client Relations Associate
Vanguard
Scottsdale, Arizona, United States
*Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
*Used consultative sales techniques to understand customer needs and recommend relevant products and services.
*Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
*Logged call information and solutions provided into internal database. August 2021-September 2021
Assessor Clerk Senior
Maricopa County Assessors Office
Phoenix, Arizona, United States
*Set up and updated Excel spreadsheets to track financial data.
*Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
*Investigated daily variances and corrected errors to resolve discrepancies.
*Reported financial data and updated financial records in ledgers and journals.
*Provided clerical support to department, such as filing, copying and restocking supplies. August 2020-October 2020
Specimen Processor
Sonora Quest Laboratories
Phoenix, Arizona, United States
*Recorded and analyzed data to produce reports of results.
*Adhered to laboratory safety procedures to maintain compliance with quality control standards.
*Participated in lab meetings and project presentations.
*Prepared samples for analysis by performing complex sample preparation tasks. May 2020-June 2020
Escrow Assistant
First American Title Insurance
Tempe, Arizona, United States
*Maintained open communication with lenders, brokers and borrowers.
*Scheduled signings and gathered required paperwork.
*Returned executed loan packages to lender for review and approval in accordance with lender instructions.
*Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings. September 2019-March 2020
Client Relations Associate
Vanguard
Scottsdale, Arizona, United States
*Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
*Used consultative sales techniques to understand customer needs and recommend relevant products and services.
*Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
*Logged call information and solutions provided into internal database. August 2019-September 2019
Picker
Amazon
Phoenix, Arizona, United States
*Worked fast to meet assigned daily picking quotas.
*Used RF scanners to track orders and verify accuracy.
*Pulled orders quickly to maintain demanding productivity goals.
*Took on extra hours and shifts during busy periods to meet tight shipping deadlines. July 2018-September 2018
Deputy Clerk
McKinley County
Gallup, New Mexico, United States
*Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
*Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
*Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
*Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations. November 2016-February 2017
Production Control Assistant
Skywest Airlines, Inc.
Saint George, Utah, United States
*Worked with managers to plan and coordinate production tasks.
*Reviewed job orders and adjusted schedules for timely delivery.
*Trained new employees in various departments and safety standards.
*Established and enforced organization systems and standards. February 2014-July 2016
Deputy Clerk
McKinley County
Gallup, New Mexico, United States
*Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
*Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
*Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
*Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations. May 2008-March 2009
Quality Control Inspector
SKF Sealing Solutions
La Verkin, Utah, United States
*Inspected incoming and outgoing materials for accuracy and quality.
*Communicated with production team members about quality issues.
*Inspected quality of products, taking note of functionality, appearance and other specifications.
*Performed visual inspections and non-destructive tests where appropriate. June 2006-February 2008
Lead Teller
Wells Fargo
Window Rock, Arizona, United States
*Managed daily bank operations by processing customer transactions and providing exceptional customer service.
*Recognized and prevented fraudulent activities and suspicious transactions.
*Mentored and trained new tellers on bank procedures and customer service standards.
*Introduced customers to other bank team members to help meet financial needs. EDUCATION
-2002
Diploma Of Graduation
Hurricane High School
Hurricane, Utah, United States
Diploma Of Graduation, General Education, 05/2002
Hurricane High School - Hurricane, UT
SKILLS
Customer Support/Service Customer Satisfaction Telephone Skills Call Centers Performance Metrics Top Sales Rep User Interface/Experience (UI/UX) Computer Systems Problem Solving Skills Customer Relations Consultative Sales Customer Retention/Renewal Sales Microsoft Excel Billing Quality Control Data Analysis Safety Process Escrow Radio Frequency Data Entry Document Management Legal Documents Office Equipment Production Control Safety Standards Banking Operations Customer Relationship Management (CRM) Detail Oriented Multitasking Microsoft Office Alliance/Partner Management Residential Mortgages Organizational Skills Team Player Insurance Process Improvement Resolve Customer Issues Needs Assessment Communication Skills Community Relations Promotional Programs Record Keeping Financial Reporting Discrepancy Report Sample/Specimen Processing Reporting Skills Maintain Compliance Quality Metrics Laboratory Techniques Presentation/Verbal Skills Analysis Skills Calendar Management Sales Closing Skills Brokerage Loans Purchasing/Procurement Order Picking/Packing Time Management Vendor/Supplier Relations Operational Strategy Mail Processing Staff Training Nondestructive Testing (NDT) Operations Operations Management Transaction Processing/Management Mentoring Administrative Skills Microsoft Outlook Microsoft Word Microsoft PowerPoint Order Processing CERTIFICATIONS
Certified Public Official
Acquired during my tenure with McKinley County Clerk's Offce in Gallup, NM. Courses were taken at New Mexico State University.
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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