Customer Service Health Care

*

CG

OBJECTIVE

A dedicated customer service

representative motivated to

maintain customer satisfaction

and contribute to company

success. Receptionist versed

in customer support in a high

call volume environment.

SKILLS

• Medical Terminology

• Preventative Care

• Scheduling

• Customer Service

• Healthcare Experience

• Communication Skills

• Electronic Medical

Record

• Clinic Experience

• Data Entry

• Attention to Detail

CYNTHIA GRAY

6711 96TH AVENUE

LANHAM, MD 20706

240-***-**** CELL PHONE

*************@*****.***

EXPERIENCE

GISWOLD HEALTH CARE LLC SEPTEMBER 2023 - PRESENT

HEALTH CARE WORKER

• Oversee weekly to monthly budget for supplies and appliances.

• Schedule appointments for adult activities, including work, medical, etc.

• Supervise and maintain the facility's overall cleanliness daily, including vacuuming, sweeping, and sanitizing the kitchens and bathrooms.

• Provide nutritional meals according to each individual need, including preparing breakfast/lunch/dinner.

• Assist with educational and recreational activities, including reading, writing, and outdoor activities.

• Administer daily medications and glucometer tests.

• Assist family members in caring for the patient by teaching appropriate ways to lift, turn, and reposition the patient and advising on nutrition, cleanliness, and housekeeping. MAXIMUS DECEMBER 2020 – DECEMBER 2022

POST VACCINATION

• Transported patients to various hospital departments before and after procedures as needed

• Obtained patient charts from the Medical Records Department.

• Answered incoming phone lines on a multi-line phone system.

• Maintained cleanliness of patient areas.

• Transported patients via wheelchair to private

transportation vehicle after discharge.

• Delivered medical records to proper locations.

• Maintained an electronic and hard copy filing system. 2

GISWOLD HEALTH CARE LLC APRIL 2019 – SEPTEMBER 2020 HEALTH CARE WORKER

• Created and implemented weekly to monthly budget for supplies and appliances.

• Scheduled appointments for adult activities, including work, medical, etc.

• Supervised and maintained the overall cleanliness of the facility daily, including vacuuming, sweeping, and sanitizing the kitchens and bathrooms.

• Provided nutritional meals according to each individual need, including preparing breakfast/lunch/dinner.

• Assisted with educational and recreational activities, including reading and writing, along with outdoor

activities.

• Administered daily medications and glucometer tests.

• Helped family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient and advising on nutrition, cleanliness, and housekeeping.

• Managed direct care of patients by performing ADLs. E-BED CORPORATION JULY 2013 – AUGUST 2019

RECEPTIONIST

• Greeted and welcomed guests in person and on the phone; answered and directed inquiries to designated

departments.

• Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.

• Picked up and sorted daily incoming correspondence.

• Maintained the CEO calendar by planning and scheduling conferences, teleconferences, and travel.

• Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products.

• Managed front office reception area by cleaning and organizing desk and visitor lobby.

3

E-BED CORPORATION SEPTEMBER 2004 – JULY 2013

HEALTH CARE WORKER

• Oversaw all staff schedules to maintain essential daily operations of the residential care facility.

• Received and resolved concerns regarding staff, patients, and any other aspect of the care that may be addressed.

• Supervised all processes and staff to ensure that the care home was in complete compliance with federal and local care regulations.

• Worked directly with patients to provide care in a range of capacities, including general daily tasks, cooking, cleaning, and hygiene.

• Cared for patients with a range of issues, including elderly, mentally challenged, chronically ill, and disabled.

• Provided care based on best practices and in compliance with company standards.

EDUCATION

• PG Community College, GED program

• GNA Certification

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