Customer Service Assistant Manager

JH

JUDY HICKS

****************@*****.*** 540-***-**** Stoneville, NC 27048

Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated [Job Title] with [Number] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Product and Service Knowledge

Sales Monitoring

Revenue Forecasting

Team Building

Documentation and Reporting

Cost Control

Staff Training

Onboarding and Orientation

Recruitment and Hiring

Team Leadership

Complex Problem Solving

Employee Coaching and Motivation

Budget Management

Project Planning

Problem Resolution

Administration and Reporting

Technical Proficiency

Training and Development

Managing Operations and Efficiency

Hiring and Training

Employee Development

Scheduling and Coordinating

Lowes Foods Stuart, VA

Assistant Manager

10/2022 - Current

Opening,ordering, stocking,waiting on customers, cooking Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity Summary

Skills

Experience

and efficiency.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Assisted with developing and implementing marketing strategies to improve sales and profitability.

Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity. Unifi Madison, NC

Spinning Operator

04/2020 - 10/2022

Operated high-speed machines and managed settings to keep equipment functioning properly throughout entire shift.

Inserted production materials into machine properly to enhance production output.

Set machine operation features such as speed, size and shape to meet project specifications.

Notified [Job title] of doffing problems or issues that could result in slower output.

Implemented troubleshooting methods to keep machinery running effectively.

Tested machines before work to quickly identify major issues and assess mechanical problems.

Inspected doffed bobbins for alignment with product specifications. Calibrated [Type] machines before and after production to maximize output.

Inspected final products to verify conformance with specifications and assign grades.

Tended to multiple machines at once, monitoring operations and adjusting settings to maintain production levels.

North Stokes High School Danbury, NC

Had to quit to take care of my mom she passed away Education and Training

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