Service desk
Resume:
SIBONGILE KUMALO
* ***** ****** ***** ***** Kempton Park 1619
PROFILE
I am a passionate and hardworking individual with a strong interest in technology and a commitment to people. I am a fast learner, thrive under pressure and always willing to go an extra mile for a client/colleague.
CONTACT
PHONE:
Valid driver’s license C1
EMAIL:
*************@*****.***
HOBBIES
Hiking
Running
Baking
Exploring nature
EDUCATION
Norkem park high school
Matriculated 2019
CTU Training solutions
IT Technical support NQF 4 – 2020
Cisco Networking academy – Introduction to Cybersecurity 2024
Cisco Networking academy - Cyber Threat Management 2024
Cisco Networking academy - Endpoint Security 2024
WORK EXPERIENCE
Otis elevators IT administrator
4 April 2023 - 30 March 2024
Offering IT support to the users
Logging tickets for users
PC/Desktop setup
IOS configuration
On/off boarding of employees
IT Admin
Data capturing
Ferro Corporation – Desktop support intern
1st August 2024 – Present
Desktop support
Helpdesk
IT support
PC set up
Domain migration
Active directory
Applications support
Pink Elephant - IT Service Desk Analyst
2nd December 2024 – permanent
Incident management
Service Desk delivery
Client care
SKILLS
Administration skills
Microsoft office 365
Microsoft outlook
PC /Desktop re-image
IT support
New PC setup
IOS configuration
Printer configuration
Power BI
PC Backup
Cybersecurity
CRM
JDE Edwards
Elogistics
Helpdesk support
Desktop support
Sage
Active directory
ServiceNow
Domain maintenance
REFERENCE
Thuwayba Lakey – HR manager
Definite Khumalo – IT manager
Ikram Bouattane – IT Director
Brighton Mitileni – IT Desktop Technician
Andile Dlamini – IT Support
https:// Pink Elephant HR
Contact this candidate