Property Manager Customer Service

** ****** ******, **** ******, NY ***** 716-***-**** *************@*****.***

Summary: Hardworking and highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and

exceptional interpersonal skills. I am adept at working effectively unsupervised, multitasking, and have great time

management abilities. I am devoted to giving every customer a positive and memorable experience. I am currently looking for a new career opportunity.

High level of enthusiasm & self-motivation Provides excellent customer service

Excellent communication skill both oral & written Outgoing personality, enthusiastic and confident

Detail oriented with high level of time management skills Strong computer literacy, MS Word, Publisher Excel,

Quick-books, Yardi, Property-ware, Onesite

Experience:

Community Manager/Event Coordinator - Hopkins Court Senior Apts. June 2022 - September 2023 - 713-***-****

Responsible for all aspects of leasing, marketing and event planning for over 55 community

Offered compassionate, reliable and professional services for residents and their families.

Focused on resident retention and satisfaction

Party ideas and planning events for residents and their families.

Collect Rents, resolve tenant complaints, Monitor work orders, Monthly newsletter, Monthly reports

Supervise cleaning and maintenance personnel as well as outside vendors

Budget and project planning

Property Manager - MJ Peterson Real Estate - March 2016 - March 2022 - Phone 716-***-****

Responsible for being the first point of contact for prospective tenants and current residents. Fully accountable for all day-to-day property operations as well as overseeing and enhancing the value and safety of Amherst Manor Apartments. Total Units 108 - *Awarded Property Management Exceptional Performer Award - 2020

•Assumed management of a property in trouble and helped to stabilize it.

•Developed new procedures to help maintain the property’s accountability and put it in accordance with the rules and regulations set down by the corporate office.

•Steadily increased occupancy and increased market rents.

•Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.

•Maintained ongoing and professional relationships with residents by addressing their concerns in a prompt manner.

•Handle the preparation and completion of lease documents, three-day notices, monthly and quarterly financial reports, annual budget and property performance review for quarterly partners meeting.

•Effectively recommend and coordinate property maintenance and repair with both maintenance staff and outside contractors. Supervise and provide direction to maintenance staff.

•Ensure that any unsafe conditions on property are corrected in a timely manner.

Property Manager – Barrington Residential – Sept 2000 – January 2016 - 866-***-****

Effectively and profitably managed the daily operations of two apartments consisting of 150 units for out-of-town owners.

•Showed available units to prospective tenants and negotiated lease terms.

•Prepare lease documents, late notices, three-day notices, general notices, and quarterly newsletter.

•Perform background, reference, and credit checks in accordance with company policies.

•Help to resolve tenant issues.

•Coordinate tenants move in and move outs, move in – move out inspections. monitor unit prep and decide on upgrades.

• Accounts Receivable -review and bill residents/tenants, recurring charges, billing adjustments and perform Tenant ledger reconciliations in Property ware and then One Site Property Management program.

•Accounts Payable – Vendor payments, Credit Card summary and data entry into KPI report

•Supervise and prepare the daily work schedule of maintenance and office staff, perform regular inspections of grounds and buildings checking for curb appeal and any liability issues

42 Alsace Street, West Seneca, NY 14224 716-***-**** *************@*****.***

Education

Kensington High School

KBI Business Institute – Word Processing

Cusack School of Professional Development & Real Estate Sales

I Have Also Completed Several Grace Hill Multi Family Housing Courses including Safety, Fair Housing,

Mold: Identify, Remediation and Control, You & Your Team, America's Terrorism Protection, Managing Multiple Projects, Objectives and Deadlines as well as several others.

References

Personal

Janice Swinnich - Friend - 716-***-****

Sharon Rademaker - Friend - 716-***-****

Lynn Walker - Friend - 716-***-****

Professional

Karen Ross - Apartments.com - 716-***-****

Dawn Fletch - Family member of HC resident - 716-***-****

Rosalee Marsalek - Previous leasing agent - Embassy Apts.

Sandra Retzloff - Previous manager at MJ Peterson - 716-***-****

Jennifer Page - Current Property Manager - MJ Peterson - 716-***-****

Ashley Hansen - Current Property Manager - MJ Peterson - 716-***-****

Previous Residents

Carol Doherty - 716-***-**** -Embassy Apts - Barrington Residential -

Annie Devore - 716-***-**** - Hopkins Court Senior Apts.

Rich Seaner - 716-***-**** - Hopkins Court Senior Apts.

Betty Antoniou - 716-***-**** - Hopkins Court Senior Apts.

Denise Harper - 716-***-**** - Hopkins Court Senior Apts.

Betty Dudzik - 704-***-**** - Hopkins Court Senior Apts.

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