Customer Service Representative

SHREYA ARORA

437-***-**** **********@*****.*** Burlington, ON

Recent college graduate with degree in Office Administration Executive from Sheridan College. Demonstrated strengths in managing tasks, typing, multitasking, with hands- on experience through internships and academic projects. Strong analytical, communication an problem-solving skills combined with a proven ability to work effectively both independently and as a part of the team.

WORK HISTORY

SHIFT SUPERVISOR ( Thai Express-) APRIL 23

●Delivered customer service by greeting customers and answering any store inquiries.

●Maintained accurate records of transactions, profits and losses, inventory levels, staffing requirements

● Assisted customers with inquiries, orders and complaints in a timely manner.

●Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts.

●Maintained high standards of customer service during high-volume, fast-paced operations.

●Created successful shift plans, adjusting team member line-up to achieve shift efficiency.

●Monitored and maintained inventory levels to ensure adequate stock.

NOV '23 - MAR '24

CUSTOMER SERVICE REPRESENTATIVE The Brick Store, Mississauga

●Provided assistance in stocking shelves, organizing merchandise displays, and replenishing inventory levels as needed

●Performed cashier duties including processing payments, issuing receipts, and balancing register drawers accurately

●Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers

●Responded to telephone inquiries and complaints following standard operating procedures

●Handled customer complaints and inquiries in a courteous and efficient manner

●Displayed strong organizational skills while managing multiple projects simultaneously.

MAR '19 - APR '21

Caregiver EliteCare

●Performed light housekeeping duties including laundry, meal preparation and grocery shopping.

●Assisted residents in activities of daily living to maintain health and dignity.

●Maintained a clean environment for patients by following proper infection control protocols.

●Fostered an atmosphere of trust and respect through positive interactions with all individuals involved in the care process.

EDUCATION & CERTIFICATIONS

April 2023- April 2024: (Sheridan College) - “Office Administration (Executive)”

oRelevant coursework: Finance & Accounting, QuickBooks, Scheduling meetings, Project management, Event planning, Business & Report writing, Scheduling and booking appointments, Responding to emails.

oCertification- QuickBooks, Microsoft Office Applications (Word, Excel, PowerPoint, and Access)

License: Security License, First Aid/ CPR

PERSONAL SKILLS

Strong Communication Skills

Supervision & Leadership

Retail Management

Effective Customer Service Skills

Multitasking Abilities

Attention to detail.

Microsoft Office Expertise

Problem Solving Skills

Availability: Full Time (Work Permit Holder)

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