Customer Service Delivery
Resume:
INGRAM, TX *****
********@*****.***
JIM BURNS
OBJECTIVE
Seeking a role to utilize my expertise in communication, sales strategy, and top-notch service delivery, to drive revenue, and growth and enhance your company's reputation. Goal-driven sales and customer service expert, passionate about exceeding targets and ensuring exceptional client satisfaction. I aim to leverage persuasive communication, strong relationship-building skills, and a focus on customers to boost sales and foster lasting loyalty. SKILLS
● Strong communication, empathy, patience, conflict resolution, and active listening abilities.
● Persuasive communication, relationship building, product knowledge, closing skills, and a goal-oriented approach.
● Self-motivation, a willingness to learn, adaptability, and embracing change for personal and professional growth.
● Proven track record of meeting and exceeding sales targets, demonstrating a results-driven approach.
EXPERIENCE
Hidden Creek Studios - Session Musician
September 2018 - Present
● Proficiency in adapting to various music genres, and showcasing skills in different styles.
● Skill in improvising and creatively interpreting music within different genres, adding unique elements to performances.
Progressive Insurance - Customer Service Representative February 01, 2020 - August 01, 2021
● Strong verbal and written communication skills to explain policies, answer questions, and address customer concerns.
● Managing multiple inquiries or tasks simultaneously while maintaining a high level of customer service.
Veil Resorts - Sales and Customer Service
June 01, 2019 - February 01, 2020
● Excellent verbal and written communication for conveying package details, addressing inquiries, and closing sales.
● Building rapport with clients, understanding their vacation preferences, and providing tailored solutions.
● Flexibility to handle various customer preferences and adapt sales strategies to different client demographics.
Telefi - Compliance Supervisor
February 01, 2012 - June 01, 2015
● Deep understanding of relevant laws, regulations, and industry standards governing the organization's operations.
● Strong documentation skills to maintain accurate records of compliance activities and prepare comprehensive reports for management.
● Ability to educate and train employees on compliance policies and regulations, ensuring widespread understanding and adherence.
Bargain Network - Sales Representative
January 2001 - June 15, 2010
● Proficiency in researching and presenting competitive pricing information, enabling informed decision-making for clients.
● Experience in negotiating prices, terms, and conditions to secure favorable deals for clients while ensuring profitability.
● Conducted comprehensive sales and customer support training as a corporate sales trainer.
EDUCATION
Richard King High School, Corpus Christi, TX
Graduated: 1987
University of Nevada-Las Vegas
September 1988 - June 1990
• Major: Communications
Acquired expertise in formulating global communication strategies, honed skills in crafting brand identities for organizations, mastered the art of narrative creation and developed strategic approaches to social media planning.
REFERENCES
Available upon Request.
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