Customer Service Data Entry
Resume:
Kathleen Littlejohn
**************@*****.***
Cincinnati, Ohio 45208
UC Health, Cincinnati, Ohio 8/2021 – Present
Health Unit Coordinator
- Generate Excel spread sheets, run daily reports.
- Operate in EPIC.
-Report and log all maintenance and broken equipment request.
- Order medical equipment, office, and breakroom supplies.
-Provide receptionist, clerical and data entry / non-clinical support.
- Answer multi line phone and patient call lights.
- Greet visitors and patients, provide excellent customer service.
- Confirm and secure all access in and out of the unit. Homecare by Black Stone, Cincinnati, Ohio 09/2017 – 08/2020 Staff Coordinator
- Recruit direct care staff employees.
- Run BCI/EBI background checks.
- Initiate, manage, confirm completion of I-9 and all new hire requirements.
- Maintain and update employee personnel files.
- Track hiring and retention numbers.
- Assemble orientation packets and new hire personnel files.
- Receptionist duties, operate switchboard, greet visitors, assist walk in applicants.
- Responsible for the upkeep of the lobby area.
- Crosstrain other employees.
- Assist with business development.
- Plan and Conduct recruitment events.
- Schedule and facilitate interviews and orientations.
- Verify time slips and perform various bookkeeping tasks.
- Confirm references and employment history.
- Onboard new hires.
- Create new hire badges.
Great American Life Insurance Company, Cincinnati, Ohio 03/2012– 09/2017 Senior Customer Service Representative
- Answer inbound calls in a call center environment.
- Document customer interactions.
- Respond to and resolve customer inquiries.
- Provide administrative support and confirm contract information to agents and brokers.
- Respond to emails, faxes, and written correspondence.
- Met and exceeded departmental quality and service standards. Care Connections of Cincinnati, Cincinnati, Ohio 08/2014 – 06/2015 Part – Time Weekend Scheduler
-Schedule healthcare clinicians for start of care and resumption of care home health service visits.
- Assign nurse care managers, nurses, home health aides and OT & PT clinicians to patients.
-Upload physicians orders into a tracking system.
-Call patients to confirm scheduled visit times.
KHI Solutions Inc. Cincinnati, Ohio 07/2011 - 3/2012 Customer Care Associate
- Answer inbound on a customer complaint line.
-Log and note all calls
- Worked with district level management and store managers to mediate and resolve customer service complaints and product issues.
- Follow up with customers with resolution to their complaints. Honeywell International, Atlanta, Georgia 04/2011 – 06/2011 Customer Care Associate
- Sold energy saving solution plans nationwide for numerous utility companies.
- Met and exceeded monthly sales quotas.
- Generate service orders for installation visits.
-Schedule Installation visits.
- Mapped out travel routes and dispatched installation technicians. Concentra Health Services Inc. Atlanta, Georgia 02/2006 – 04/2011 HR Administrative Assistant II
-Advised and consulted employees on the Family Medical Leave Act (FMLA)
-Processed and reviewed all employee FMLA request forms.
-Tracked and complied all medical documentation received.
-Data entry and filing.
-Generate all FMLA Denial and Approval letters.
-Maintained employee medical files in compliance with HIPPA.
-Provided administrative support to nurse case managers on staff.
-Traveled to various work locations and plants to facilitate FMLA presentations.
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