Customer Service Teacher Assistant

Lucy Hobson

Telephone - 078********

Email - ************@*****.***

DOB - 30/08/2000

Address - 10 Woodland Drive, Wakefield, West Yorkshire, WF2 6DD PROFILE

** **** *** ****** ***, for the past year, has been travelling / living and working in Sydney, Australia on a Working Holiday Visa. Job roles in Sydney have predominantly involved working in the hospitality sector.

Graduated the University of Hull in 2021 with a First Class Bachelor of Arts with Honours degree in Primary Teaching and followed this with a Masters in Education, Inclusion and Special Needs in which I completed in September 2022. EXPERIENCE

Nanny, Lim Family, Erskineville, NSW, Australia - 10/2023 - 04/2024 Roles included:

Looking after a 4 year old girl once a week (9am-5pm). This involved playing games, baking, arts and craft and going to the playground. I also occasionally looked after their 9 month old while the mother was completing household tasks. Waitress, Dirty Red Cafe, Rozelle, NSW, Australia - 09/2023 - Present Roles included:

Serving brunch / lunch and drinks to local customers while providing excellent customer service. This role involved taking orders and dealing with payments as well as keeping the cafe area clean and solving customer issues, especially during extremely busy hours and holidays.

Higher Learning Teacher Assistant, Sandal Castle Primary School, Wakefield, West Yorkshire - 01/2023-04/2023

Roles included:

Working as a cover supervisor throughout the whole school to provide teaching to classes who had staff missing. This included teaching all subjects and working with both the staff and children of all year groups throughout the school. This job included the planning, marking and creation of lessons. Au Pair, Van Den Dungen family, Lausanne, Switzerland — 08/2022-11/2022 Roles included:

Looking after two children aged 7 and 8, taking them to and from school during the week and preparing meals for them while the parents were working. This role also included taking the children to after school clubs and other activities that they wished to complete.

Food and Beverage Assistant, Waterton Park Hotel, Wakefield, West Yorkshire — 10/2017-08/2018

Roles Included:

Working as a waitress in the hotels cafe/bar, serving food and drinks to customers and hotel guests. This role also included working functions such as weddings and funerals and solving guests complaints quickly and effectively. Waitress, La Fortezza Restaurant, Wakefield, West Yorkshire - 02/2016-08/2017 Roles Included:

Working as a waitress in an Italian restaurant serving both food and alcoholic beverages. This role also included working closely with the kitchen staff, relaying orders quickly and accurately, recording guests selections and keying them into the registers.

EDUCATION

Pontefract New College 2018 - A Level:

- English Language and Literature: C

- Psychology: B

- Sociology: C

University of Hull 2018-2021:

BA (Hons) Primary Teaching: First Class

University of Hull 2021-2022:

Masters in Education, Inclusion and Special Needs: Pass SKILLS - Effective Time Management

- Quick Problem solver

- High energy

- Committed team player

- Organised and efficient waitress

- Flexible schedule capacity

- Self-motivated

- Teamwork

- Patient and calm under pressure

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