Customer Relations and Front desk Receptionist
Resume:
Cassie Barber (She/Her)
Medford, OR ***** *******************@*****.***
Skilled in front desk operations, my tenure at Valley Immediate Care honed my expertise in HIPAA and medical office procedures. As a self-directed professional with a strong hospitality background, I excel in using medical software and practice management systems, multitask management, possess a flexible schedule and am committed to providing excellent patient care and customer service to better serve my community and represent my company for exemplary patient and community care.
Authorised to work in the US for any employer
Work Experience
Patient Relation Services/Medical Receptionist
Valley Immediate Care - Medford, OR
June 2023 to January 2024
•Managed patient check-ins and check-outs by verifying insurance coverage, collecting payments, offering and assisting in payment options and updating accounts accordingly
•Scanned and documented new patient information as well as county and state required documents when necessary in electronic health records for registration purposes
•Maintained confidentiality of personal and financial information protecting patient rights and complying with HIPAA regulations
•Collaborated closely with doctors, nurses, and other staff members to ensure smooth operations with the practice
•Floated between multiple clinics within company to cover shifts when necessary
Housekeeper
Avamere Health Services - Medford, OR
March 2021 to March 2023
•Provided deep cleaning services to resident rooms after every room move and/or discharge to ready room for next resident
•Was in charge of cleaning, sanitising, and replenishing necessary supplies for 30 resident rooms, therapy room, 2 bathrooms, a dining Room, a conference room, a small library, two nurses stations and a shower room quickly and efficiently on a daily basis
•All necessary repairs were documented and reported
•Provided deep cleaning services to resident rooms after every discharge or room move to ready room for new residents
•Frequently complimented by residents and their families as well as co workers for going above and beyond my normal responsibilities
Lead server
Iron Skillet Restaurant - Phoenix, OR
July 2017 to April 2020
•Was frequently complimented by customers for going above and beyond my normal responsibilities
•Handed out menus to customers and answered questions about the items on the menu, making recommendations to demonstrate my understanding of the menu and suggested appropriate alternatives for customers with food allergies
•Assisted with cashiering and Point of Sale (POS) system procedures during busy hours including credit card, cash, and gift certificate payments as well as cashing out video lottery and state and nation lottery tickets and gave cash transactions efficiently and correctly
•Checked IDs and ensured environment was free of intoxication and altercation situations during shifts
•Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimise complaints
Freight Broker
Action Heavy Haul - Medford, OR
January 2016 to February 2017
•Established long-term customer relationships through prompt and courteous service.
•Forecasted manpower requirements based on daily workload and company goals.
•Learned heavy and long-haul specifications and necessary insurance, business and personal
•Selected shipping methods, created bills of lading, invoices, and other shipping paperwork.
•Devised routes for various shipments based on special events, customer requirements, and weather conditions.
Education
Some College in Associates of Arts with a focus in Psychology
Rogue Community College - Medford, OR April 2023 to Present
Skills
•Cleaning Experience
•Kitchen Experience
•Hospitality Experience (8 years)
•Time Management
•Accurate Cash, credit and check Handling
•Customer Service, food service and patient care
•Detail-oriented
•POS systems
•Exemplary Communication skills
•Microsoft Office, excel and spreadsheets
•Computer literacy, efficiency and accuracy
•Medical Receptionist in Urgent Care Clinic
•Medical Records
•Medical Office Experience
•Insurance Verification
•Medical Scheduling and registration
•Clerical Experience
•Creating and updating procedures and documents for more accurate, efficient and appealing results
•HIPAA
•Medical Terminology
•Adaptable in all things
Awards
Employee of the month/day maker of the month
November 2019
Solely performed any and all management duties for a full service truck stop buffet style restaurant for entire month of November 2019 due to GM and other lead servers out for personal reasons
Certifications and Licenses
Food Handler Certification
Drug screen and BAT testing
October 2023 to October 2024
Completed training course and passed test in performing POST-accident and pre-employment drug screens and BAT testing in Occupational Health Clinic
Additional Information
I previously worked at DHS (Department of human Services-Self Sufficiency Office) back in 2008-2009 as a front desk or Customer Service representative where I learned many front desk skills and how to assist all kinds of community members from the brand new to the program people to the seasoned and sometimes extremely upset and frustrated people. My excellent and diverse empathy skills allow me to calm and handle just about any kind of emotions that may walk through the door and I genuinely enjoy doing it. I took messages and forwarded them appropriately. I assisted the manager and other coworkers with any and all duties requested. I happily did the mundane tasks that most people dread doing and I genuinely enjoyed doing it. I have excellent attention to detail and feel at ease when my environment is clean, organised, sanitary and inviting. I am skilled in editing, updating, and creating new and existing client files. I am versed in scheduling a variety of different appointments for people with ease as well as assigning new clients with a case-worker or provider or assistant or otherwise. Opening and closing duties when needed. Managed setup and break down of all organisations, projects, group meetings and classes and fundraisers. I am a fast learner and eager to learn any and all things as well as mastering skills I already possess and also intrigued to learn new ways of doing the skills I already know. I absorb all knowledge and find it truly fascinating in every way. I am confident that if you give me a chance, I guarantee you that I will be nothing short of an asset to your growing company.
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