Customer Service Agent

EWODIEN BLESSING ANATAT

Address: ** ******* *** ******, ********* Road Zone5, Off Iyana School Lasu-Igando Road, Iba, Lagos.

Tel: 080********, 090********

Email:************@*****.***

OBJECTIVE

To be part of an institution this builds a world class identity through excellence.

PERSONAL SUMMARY

A high performing individual, demonstrating drive, enthusiasm and initiative with the ability to work well under pressure, consistently delivering quickly and accurately and able to prioritize to meet with deadlines whilst maintaining a high standard of analysis and insight.

EXPERIENCE

GUO Transport Company Ltd (SEP 2019-APR 2021)

Customer Service Agent

Ensure customers satisfaction

Attend to customers complain and request via phone calls, WhatsApp and mail

Professional management of incoming and outgoing correspondence via telephone and e-mail

Getting feedback from customers

Filing of manifest

Attending to courier services

Greensky Tours Limited (NOV 2018-July 2019)

TravelAgent

Plans route and compute ticket cost, using schedules, rate book and computer.

Inform travel agents in other locations of space reserved or available

Assigns specified space to customer and maintains computerized inventory of passenger space available.

Determines whether space is available on travel dates requested by customer.

Eduwalt Communication (Jan 2016-Sept 2017)

Sales Relations Officer

Enlighten client about product knowledge

Scan and send credentials to Admission officer for processing.

Making and receiving phone calls via leads.

Sending and receiving of E-mails and make daily reports.

Duty Bond Project Ltd (2016)

Business Development Executive

Identify sales leads, pitch goods or services to client and maintain a good working relationship with new contact.

Communicating new product development to prospective clients overseeing the development of marketing.

Writing daily reports and taking prospect to site and achieving sales target.

Ideal Standard Industries Ltd (2014-2015)

Sales Representative & Invoicing

Achieve maximum sales profitable growth by effectively selling the company products within and assigned territory.

Attend to customers order and reservation.

Make and receive telephone calls for enquiries.

Attending to issue arising, inform feedback.

Receive payment either by cash, online transfer cheque.

St. Barabbas College (Teaching Practice) (2012- 2013)

Subject Teacher

Co-ordinate the activities in the class room.

Administer test and examination to students.

Help to improve the students education for their feature

GOG computer institute (Siwes) (2009-2011)

Office Assistant

Answering incoming calls, greetings, directing and assisting visitors.

Maintaining several office tidiness

Ordering, stocking and distributing office supplies.

Arranging for meeting and take minutes.

EDUCATION

Universal School of Aviation 2016

Certificate inAirline Ticketing and Reservation/Tourism

Ekiti State University 2008-2013

B.sc (Ed) Business Education/Marketing

Lagos City Computer College 2005-2006

Diploma in Computer and Secretarial Studies

Trinity Secondary School 2002-2007

Senior School Certificate

SKILLS AND STRENGHT

Excellent communication skills, time and stress management skills, interpersonal and team building skills, ability to promote relentlessly, self motivated, ability to deliver quality customer service. Target oriented proficient in the use of Microsoft office suit.

REFEREES

ChibuzorOgunedo Usen OkonUsen ESQ

Citadel Academy Civil Litigation Department (Min. of Justice)

Tel: 081******** 080********

Contact this candidate