Cofounder - Travel Company
Resume:
C O - F O U N D E R
s h r eya.r a i *********@*****.***
S H R E Y A R A I C H U R A
Looking forward to an opportunity to work in a professional environment that encourages innovative thinking, recognition and career development, where my interpersonal and professional skills are utilized resourcefully, contributing to the growth of the organization and my career as well.
P R O F I L E S U M M A R Y
W O R K E X P E R I E N C E
Customer Success Manager
People Mesh Pvt. Ltd. (mesh.ai)
Led onboarding and implementation processes, ensuring smooth transitions for customers. Developed and maintained strong relationships with customers, serving as their primary point of contact.
Proactively drove product adoption and engagement to maximize customer value. Collaborated with cross-functional teams to address customer concerns and contribute to process improvements.
Created and executed success plans aligned with customer objectives, tracking progress and delivering reports.
Played a crucial role in ensuring client satisfaction, resulting in high customer retention rates and successful contract renewals.
Collected and analyzed customer feedback, influencing product improvements and promoting advocacy.
Monitored customer health metrics to mitigate churn risks and ensure ongoing success. Managed high volume of support tickets, prioritizing and responding promptly. Worked with premium and enterprise clients across APAC, MENA, EMEA regions and various time zones.
Created trial instances, conducted multiple demos, provided client feedback, and contributed to feature analysis discussions with Product.
Ensured adherence to established quality standards in customer support interactions, maintaining accurate records of client communications and solutions provided. Feb 2023 - Oct 2023
Co-Founder
Ghumoholic (Travel Company)
Nov 2023 - May 2024
Co-founded and developed Ghumoholic, specializing in personalized travel experiences. Conducted market research, leading to innovative travel packages. Led marketing campaigns, achieving 60% growth in online engagement through social media. Managed daily operations, ensuring seamless customer experiences and logistical efficiency. Oversaw budgeting, financial planning, and maintained sustainable profit margins. Established strategic partnerships with prominent agencies, including collaborations. Business Presentation Specialist
McKinsey & Company
Creating, designing and formatting electronic presentations for McKinsey consultants worldwide. Working with consultants and brands to understand their data and ideas and help convey them in a professional way by transforming them into clear, compelling, highly accurate and visually attractive presentations.
Co-ordinating with the internal stakeholders for the smooth flow of operations. Using data analysis, graphic design, and appropriate graphics and technology tools to present information in a way that is accurate, accessible, and appealing. Completion of tasks under the given TAT with minimal error rate in the batch maintaining 99.4 % of accuracy.
Customer Relationship Manager
Cue Learn Pvt. Ltd.
Maintaining good relationship with clients so as to maximize the conversions. Closely working with Sales and Finance team for day to day operations. Understanding the problems and challenges of the customers and identify ways the business could better address those needs.
Developing and execute a strategy to meet the revenue targets set for the month. Ensuring TAT for ticketing response of 4 hours and resolution in 24 hours. Understanding the data and formulate action plans accordingly. Handling day to day CRM Operations and Dashboards. Co-ordinating with the team to make sure reporting is accurate. Taking a proactive approach to update and implement process improvements and escalating the concerns to higher authorities.
2021
2018
2016
E D U C A T I O N
B.com Honors (CIMA+Risk Management)
Jain University - SCMS, Bangalore - 80%
Senior Secondary
Indian School Certificate (ISC) - 75%
Higher Secondary
Indian Certificate of Secondary Education (ICSE) - 78% PGDBA (Marketing)
Symbiosis Centre for Distance Learning, Pune
Pursuing
S K I L L S
Product Adoption and Engagement
Cross-functional collaboration
Client Relationship Management
Support Ticket Management
Data interpretation and Insights
Microsoft Office and G-Suite PowerPoint (Advanced) CRM Tools : Salesforce, Zendesk, Sigma, Linear, Asana, Mixed Panel, Leadsquared Dec 2021 - Jan 2023
Jan 2021 - Nov 2021
P E R S O N A L D E T A I L S
Date of Birth
Gender
20th July, 2000
Female
Language English, Hindi, Gujarati
Hobbies Writing, Singing, Playing Sports
Permanent Address House no. 26, Mahalaxmi Enclave Colony, Sihawa Road, Dhamtari, 493773
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