Quality Control Customer Service

Gregory Smith

San Jose, CA ***** 510-***-**** **********@*****.***

EXPERIENCE

G’s Creative Card Designs, Liberty, MO 64068 – Owner December 2016 – Current

• Ability to create and execute a business plan, including, budgeting, forecasting and setting goals

• Skills in developing a brand identity, promoting products through various channels

• Understanding of printing process, paper types, printing techniques and quality control

• Partial mastery of MS Word and Excel

• Manage finances, including tracking expenses, handling invoices, and maintaining accurate financial records

• Ability to build and maintained relationships with customers and suppliers

• Effective managing time to meet deadlines and balance various aspects of the business

• Adapted to changing market conditions, consumers preferences, and business challenges

• Ability to learn through various workshops and online course CSP Solano, Vacaville, CA 95687- Lead Porter

July 2018 - May 2024

• Trained, managed, assigned tasks, monitored and evaluated performance of team members

• Monitored and maintained inventory of supplies; replenished supplies as needed and ensured maintenance of cleaning equipment

• Inspected work areas and addressed any deficiencies

• Coordinated with supervisors and other departments to ensure timely completion of tasks

• Performed minor repairs and reported maintenance issues to the appropriate department

• Maintained cleanliness of floors by mopping and sweeping regularly

• Ensured shower facilities and restrooms were clean and sanitized regularly CSP Solano Education Department, Vacaville, CA 95687- Clerk April 2013 - June 2017

• Handled registration, enrollment process, and maintained and updated student records

• Provided detailed information about class content and requirements

• Prepared and distribute books, syllabi, and other resources to students

• Provided administrative support to teachers and other staff as needed to resolve issues with missing course materials

• Ordered and maintained classroom supplies, office supplies, and ensured supplies and equipment were available and in good working condition

• Provided excellent customer service by being friendly and, approachable and responsive to the needs of the clients and customers

• Maintained office: such as filing, typing, copying, handing correspondence and scheduling meetings and appointments

Clopay Building Products, Union City, CA - Distribution Center Coordinator Dec 1997 - June 1999

• Managed the receipt, storage, and distribution of goods within the center

• Coordinated and monitored the arrival and dispatch of shipments to customers

• Managed the processing of orders, ensuring accuracy, and timely fulfillment

• Supervised a team of warehouse workers, assigning tasks and overseeing performance

• Communicated with suppliers and clients to address and resolve product issues

• Identified and addressed any issues that arise during the distribution process

• Monitored inventory levels and coordinated with warehouse staff to manage stock levels SKILLS

• Effective communication

• Time management and organizational

skills

• Inventory & supply management

• Problem solving & critical thinking

• Sanitation

• Customer service

• Team collaboration

• Attention to detail

• Paperwork management

• Physical stamina

• Reliability and flexibility

• Order picker

• Basic math skills

• Experience in a warehouse

distribution center

• Palletizing

• Advanced beginner in forklift and

pallet jack operation

EDUCATION

Lassen Community College, Susanville, CA

96130– Associate’s Degree (2014)

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