Family Manager
Resume:
Lori Hagen
Everything starts with a first impression and experience. It is up to us to make it favorable
and prosperous.
Lexington, KY 40502
**********@*****.***
Accomplished customer and hospitality specialist, with proven track record of consistent sales growth.
Highly motivated professional in sales, marketing, and client satisfaction.
Results driven who consistently exceeds goals. Strong work ethic, team oriented, enthusiastic
with excellent relationship building skills. A people’s person, with conscious awareness to how our
psychology makeup influences our decisions.
Willing to relocate to: South Carolina - Kentucky
Authorized to work in the US for any employer
Work Experience
Homemaker and Mother
Kentucky
August 2017 to Present
Household manager and homemaker to family of five.
Owner/Operator
The Melting Pot Restaurants - Kentucky
June 2007 to November 2016
Creating a memorable, interactive dining experience with genuine hospitality.
Realtor Agent
Lykins Realty - Kentucky
2002 to 2008
Buyers representative. Investment property.
Assistant Manager
Mid America Apartment Communities - Lexington, KY
1999 to 2003
Property and team management, marketing, resident retention, lease execution, curb appeal.
Education
College in Psychology
University of Kentucky
Skills
• Crisis Management (10+ years)
• Property Management (10+ years)
• Hospitality Management (10+ years)
• Restaurant Management (10+ years)
• Business Consulting (10+ years)
• Budgeting (10+ years)
• Event Planning (10+ years)
• Team Management (10+ years)
• Business Management (10+ years)
• Customer Relationship Management (10+ years)
• Administrative Experience (10+ years)
• Strategic Planning (10+ years)
• Business Development (10+ years)
• Office Management (10+ years)
• Management (10+ years)
• Events Management (10+ years)
• Property Leasing (10+ years)
• Marketing (10+ years)
• Operations Management (10+ years)
• Recruiting (10+ years)
• Presentation Skills (10+ years)
• Research (10+ years)
• Branding
• Event planning
• Digital marketing
• Email marketing
• Social media management
• Market research
• Content marketing
• Advertising sales
• Team management
• Presentation skills
• Business development
• Customer relationship management
• Relationship management
• Sales management
• Copywriting
• Project management
• Product development
• Photography
• Leadership
• Sales
• Hospitality
• iOS
• Operations management
• Telemarketing
• Outside sales
• SEO tools
• Direct sales
• Account management
• Conflict management
• Purchasing
• Store management
• Office management
• Training & development
• Restaurant experience
• Quality assurance
• Property management
• Cash handling
• Guest services
• Communication skills
• Microsoft Office
• Organizational skills
• Microsoft Powerpoint
• Typing
• Fair Housing regulations
• Retail sales
• Events management
• Customer service
• Financial acumen
• Google Suite
• Upselling
• Google Docs
Links
https://m.facebook.com/themeltingpotrestaurants/posts/181*********
Awards
Award Winning Multi-Unit Franchisee and Business Owner
May 2008
Countless awards received for both restaurant franchised locations from 2008-2016. Our most
prestigious of all was our POW award. Nominated for going above and beyond in guest service and
satisfaction was a proud nod to our teams daily efforts to make a difference in someone else's life.
Fundraising all the way to the top of all our franchise locations for St Jude Research Hospital during
their Thanks and Giving campaign is a close second.
Personally selected by our franchise president to represent the Great Lakes Region franchisees on the
Strategic Steering and Planning Committee, offered invaluable experience and the opportunity to be
part of the molding by actively taking part in valuable solutions and creating even bigger successes.
Side by side with the franchise founders, leadership team, and my fellow regional selected franchisee
representatives, we took our brand and our shareholders to the next platform.
Certifications and Licenses
Certified Apartment Manager, CAM
Licensed Realtor
ServSafe Manager
Driver's License
Assessments
Management & leadership skills: Planning & execution — Proficient
April 2023
Planning and managing resources to accomplish organizational goals
Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Basic maintenance and repair — Proficient
April 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other
facilities
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient
April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
Marketing — Proficient
January 2024
Understanding a target audience and how to best communicate with them
Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
Written communication — Proficient
April 2023
Best practices for writing, including grammar, style, clarity, and brevity
Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity
Full results: Proficient
General manager (hospitality) — Proficient
April 2023
Solving group scheduling problems and reading and interpreting P&L statements
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Publications
St Jude Thanksgiving and Giving Co-chair
https://slideplayer.com/amp/9220808/
I owned/operated both the Lexington and Louisville Kentucky Melting Pit locations. Both my locations
were first and second respectively in the entire franchisee for fundraising.
Additional Information
https://m.facebook.com/themeltingpotrestaurants/posts/181*********
Contact this candidate