Customer Service Relations

Wendy R. Morgan 843-***-**** Myrtle Beach, SC

Client Success Specialist ******.*******@*****.***

Https://www.wendyrmorgan.com

PROFESSIONAL SUMMARY

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY

MANAGER, MUNICIPAL ACCOUNTING AND CUSTOMER SERVICE WasteZero, Inc., Murrells Inlet, SC JULY 2008 – APRIL 2004

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes.

• Defined clear targets and objectives and communicated to other team members.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high- quality service delivery.

• Maximized performance by monitoring daily activities and mentoring team members.

• Onboarded new employees with training and new hire documentation.

• Cross-trained existing employees to maximize team agility and performance.

• Developed and maintained relationships with customers and suppliers through account development.

• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Assisted in organizing and overseeing assignments to drive operational excellence.

• Identified and communicated customer needs to production and quality teams. DESIGN STUDIO ADMINISTRATOR AND SHOW COORDINATOR General Motors Design Center, Warren, MI January 2005 - September 2006

• Provided review and guidance for project non-conformances and operations issues

• Contributed to overall studio success by participating in internal initiatives aimed at improving operations or employee engagement levels.

• Ensured consistent branding across all channels by adhering to established style guides and providing input on updates when necessary.

• Optimized workflow by implementing time-saving techniques and organizational practices within studio setting.

• Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed. DIRECTOR OF SPECIAL EVENTS Detroit Institute of Ophthalmology, Grosse Pointe Park, MI April 2001 - August 2004

• Supervised numerous volunteer chairpersons and directed numerous events, managed direction of annual program magazine, invitations, tickets and signage for events

• Designed and implemented in house production of newsletters, brochures and minor event tickets for cost savings

• Responsible for multi-event budgets to secure substantial return to charity.

• Designed engaging presentations for sponsorship pitches that resulted in increased funding opportunities.

• Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.

• Developed contingency plans and emergency response protocols, ensuring safety and well-being of event attendees.

• Optimized event scheduling by creating detailed timelines that outlined deadlines for critical tasks throughout planning process.

• Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.

• Implemented continuous improvement initiatives based on attendee feedback, leading to higher satisfaction rates for future events.

• Managed budgets effectively, ensuring successful execution of various events while staying within financial constraints.

• Negotiated cost-effective contracts with suppliers which reduced overall expenses without compromising quality.

• Managed venue, labor and technical efforts of internal and external partners.

• Managed administrative logistics of events planning, event booking, and event promotions.

• Implemented contingency plans to address last-minute changes or unforeseen events.

**Additional work history 1990 – 2001 available upon request SKILLS AND EXPERTISE

AR resolution/collections Inventory management

Accounting reconciliation Leadership

Call center and customer service management MS Office 365 Programs

Complex problem-solving Negotiation

Conflict resolution Organizational skills

Critical thinking Performance management

Cross-functional teamwork Planning and prioritization

Customer onboarding Process improvement

Customer relationship management Professional and courteous

Decision-making Program development and implementation

Employee onboarding and training Project planning

Excellent verbal and written communication skills SOP Development

Financial reporting Time management

Funds management Vendor retail onboarding

EDUCATION

High School Diploma Lapeer West High, Lapeer, MI

1987 - 1990

Early Childhood Development Mott Community College, Flint, MI 1990 – 1998 Dean’s List 1993 and 1998

Medical Office Administration St. Clair Community College, Port Huron, MI 2007 - 2008

VOLUNTEERING

Co-Chairperson St. Baldricks Foundation, Murrells Inlet, SC 2014 – 2016

Co-Chairperson Sea~Beyond Foundation, Murrells Inlet, SC 2018 - Present

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