Customer Service Representative

EJ

ERICA JONES

********@******.*** 601-***-**** McComb MS

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Problem Resolution

Friendly, Positive Attitude

Organizational Skills

Task Prioritization

Research

Troubleshooting

Multitasking

Microsoft Word

Training & Development

Teleperformance USA

Customer Service Representative

10/2022 - 05/2024

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Engaged in conversation with customers to understand needs and resolve issues.

Amite County High School Liberty, MS

High School Diploma

05/2005

Summary

Skills

Experience

Education and Training

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