Customer Service Los Angeles

Joe Contreras

Enterprise, AL *****

Cellular 323-***-****

Email ********************@*******.***

Professional Skills:

An education in business administration and experience with dispatch in emergency services as well as transportation. Furthermore, I have experience in customer service working for a large insurance brokerage in Los Angeles.

I provided customer service to Southern California Gas Company employees as a liaison for IBM.

As an Information Management Officer, I was tasked by General Adams at Fort Rucker to upgrade the network between the Fire Department and Military Police as they were merged to become DPS. I met with the engineers to plan the installation of network jacks and telephone lines and set the clearance for the different systems coming to the new buildings. I coordinated with the many directorates on the military base. I received an ARCOM for my work.

I owned a Mexican Restaurant/ Store and several money transfer services providing access that otherwise was not available in the area.

Skills:

Handling and Resolving customer issues to their satisfaction.

Sales.

Typing.

Comfortable working Graveyard.

Years of working as an over-the-road truck driver with the ability to quickly resolve emergencies that arise at the last moment and maintain professionalism.

Experience:

Work Experience 1.

Company Professional Truckers USA

As owner of a trucking company, I had to provide customer service to the shippers, receivers, customers, and anyone else involved. Due to medical reasons I had to discontinue the company. I have since recovered. I am a disabled veteran.

Work Experience 2.

DoD

As a Lieutenant, Driver, and Firefighter(EMT, Hazmat Technician), provided customer service to military and civilian customers to include; responding to emergencies such as car accidents, fires, medical emergencies, mutual aid requests, liaison with the public, presentations to the public, fire inspections, and several other requests.

Work Experience 3.

As Information Management Officer for the fire department and military police I was tasked with upgrading network to fiber optic while providing customer service to the military police and fire department. Customer service included help with the windows office suites and the in house software for the fire department and military police. Received an ARCOM for my work.

Work Experience 4.

As a liaison for IBM to Southern California Gas I trained personnel on the software and systems as well as coordinated demonstrations between the two. I had full access to IBM resources.

Work Experience 5.

As an insurance customer service representative, I handled clients insurance needs. Additionally, I provided help desk style service to various businesses. This was before the internet was around.

Education:

Los Angeles Community College 1985-1987 (Business Administration)

California State University Los Angeles 1987-1992 (Computer Science with a Math Minor)

U.S. ARMY 1992-1996

Caltech 1989(Computer Science- Extension Courses-before internet)

UCLA 1988(Insurance Training Courses)

Troy University 2002 ( Writing Classes)

University Maryland University College 2001-2003

Rio Hondo Community College 1986 (General Education Courses)

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