Regional Sales Customer Service

JOHN MORENO

214-***-**** **** Cedar Springs Rd Apt 1911 Dallas Tx 75219

*****************@*****.***

Skills Summary

Charismatic leader with strong organizational and prioritization abilities. Experienced in delivering superior customer experiences by providing pre/post-sales support, serving customers effectively with attention to detail and hardworking approach. Always seeking out opportunities to go beyond basics, improve processes, overcome objections and increase customer satisfaction.

Experience

Buffalo Wild Wings Dallas, Texas 2008 to Present

Corporate Trainer, Bartender

Promoted to Corporate Trainer in January 2014 and selected as a “top trainer” for onboarding incoming executives and managers in the DFW and surrounding areas.

Successfully carried out multiple new product/menu rollouts, exceeding regional sales quotas YoY.

Delivered training for entire teams to increase sales for new items, devising product promotions and regional sales incentives for servers, bartenders and managers.

Instrumental in setting up and modeling protocol for server/customer engagement and menu item promotions.

Longhorn Steakhouse Dallas, Texas 2016-2019

Corporate Trainer, Bartender, Server

Delivered stellar customer service adhering to quality expectations and standards.

Managed all closing duties, restocked items and conducted inventory, identifying trends and inventory issues to improve sales and efficiency.

Responsible for training new team members, always implementing continued growth and development.

Sirus XM Fort Collins, Texas 2015-2017

Corporate Trainer, Customer Service Rep

Brand Ambassador educating customer needs and preferences.

Improved customer experience and sales volume.

Trained new representatives in sales techniques and phone etiquette

Awards and Acknowledgements

Omega Delta Phi Member, 2005-2007

Participated in numerous charity engagements to provide supplies and raise funds for the homeless, Food Bank of Texas, and Children’s Hospital.

Education

St. Mary’s University, 2005-2007, Focus: Bus. Admin and Rest/Hotel Mgmt

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