Kitchen Staff Guest Service
Resume:
Aug **** - To Date
Feb **** - Feb
CYNTHIA ADLEY OUMA
PROFESSIONAL SUMMARY
Enthusiastic waitress with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Offers in-depth menu knowledge to drive sales and help customers select food and beverage items. WORK EXPERIENCE
Waitress
Radisson Blu Hotel Doha (QATAR)
Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times. Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs. Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders. Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success. Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences. Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons. Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales. Waitress Assistant
Chairmen Hotel Doha (QATAR)
Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences. Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers. Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues. CONTACT
***************@*****.***
Qatar
SKILLS
Dessert Preparation
Order Accuracy
Guest Relations
Guest service
Multi-tasking skills
Allergy awareness
Food presentation
Personal grooming
Memory retention
Order Taking
ACHIEVEMENT
100%
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Inspected dishes and utensils for cleanliness.
Replenished condiments and other supplies at tables and service bars. Kept register accurate through correct billing, payment processing, and cash management practices.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Assessed meal preparation to check creation of special orders and cooking procedures.
Served meals to customers according to established guidelines. Arranged food, utensils and condiments on trays to serve meals with necessary items.
Assisted customers in selecting menu items, answering questions and providing general information.
EDUCATION
Kenya Certificate of Secondary Education (KCSE)
St. Theresa's Girls High School
REFERENCES
Available Upon Request.
Consistently upsold menu items and
beverages, increasing overall sales by 20%.
Increased average table turnover rate by 15%,
resulting in improved customer satisfaction
and higher revenue for the restaurant.
Successfully handled a high volume of
customer orders during peak hours,
maintaining order accuracy and timeliness.
LANGUAGE
Read- English Write- English
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