Quality Assurance Human Resources
Resume:
JORGE ROSALES
PROFILE
Strategic and hands-on
production and plant / operation
manager with expertise on
designing, implementing and
rolling-out quality assurance,
process improvement, and
training programs for large and
small corporations. Plans,
develops and implements new
methods and procedures designed
to improve operations, minimize
operating costs, and achieve
greater utilization of labor and
materials. Proven history of
delivering immediate results and
contribution to the bottom line of
an operation. Decisive in
stressful situations and keen to
ensure deadlines are met.
Extensive experience in leading
and supervising and coaching
diverse teams while enabling
personal and professional growth
to deliver organizational goals.
CONTACT DETAILS:
Phone No.:
E-MAIL ADDRESS:
****************@*****.***
ACADEMIC BACKGROUND
Associate of Science in Quality Assurance
Universidad Francisco Marroquin, Guatemala
January 1999 to November 1999
Master of Science in Management & Reliability Analysis Universidad Francisco Marroquin, Guatemala
January 1997 to November 1998
Master of Science in Reengineering & Technologies of Assurance Universidad Francisco Marroquin, Guatemala
January 1997 to May 1998
Internal Auditor ISO 9000
Digart, Switzerland
1997
Industrial Engineer
Universidad San Carlos de Guatemala
January 1989 to June 1997
WORK EXPERIENCE
PROCESS ENGINEERING CONSULTANT
April 2023 to date, and previously from September 2019 to June 2022 Design and implementation of value solutions in processes, technology, and people to achieve the Strategic objectives of companies engaging my services. I worked with companies (diverse businesses) in different countries in Central America. I have successfully developed redesign projects for companies with different line of business such as Human Resources, Food and Product Manufacturing, Steel Injection and Molding, Dental Clinics, Chemical Industries, Call Center, etc. Production Manager
JOSEPH’S GOURMET PASTA Haverhill, MA July 2022 to March 2023 I was responsible for leading and supporting the production department in the conversion of raw materials into finished goods in the most cost-effective manner while adhering to food quality, food safety and industrial safety standards. I supervised daily processing operations demonstrated commitment to employee’s safety, product quality and building strong teamwork. My main responsibilities were the following: lead, plan, organize, and control the operation of the shift. Measure and evaluate key performance and productivity targets, (Production Attainment / Plan vs. produced vs. standard / Ingredients Attainment / Labor Attainment / DT hours) including staffing levels, against established standards and goals; Monitor performance of equipment and machinery in collaboration with food production and engineering teams; communicate equipment malfunction to maintenance team; develop and maintain performance standards for all aspects of food production; Ensure quality, safety and good manufacturing processes (GMPs) are followed; Comply with FDA, HACCP and SQF standards; Lead interactions with local, state, federal and third-party inspectors; Monitor, manage and improve employee productivity and provide constructive feedback, coaching, and progressive discipline as needed; Ensure adherence to legal and company policies and procedures and undertake disciplinary actions when appropriate; Identify and resolve employee, customer, and/or supplier concerns. Previously I had the opportunity to work in the Production and supporting areas, performing similar roles for the following companies:
Production Supervisor
EVER BETTER EATING Pittsfield, New Hampshire May 2019 to Aug 2019 Production Supervisor
KAYEM FOODS Chelsea, MA February 2018 to April 2019. Operations Team Leader (Production Supervisor)
SIGNATURE BREADS Chelsea, MA December 2016 to January 2018 While working for those companies I was responsible for the complete production operation during my shift (entire plant): from people (Making sure all employees are at assigned machines on time for startup and after breaks and lunches, Maintain employee work habits at a suitable level), equipment, machinery (Coordinate change-over requirements), and production itself, as well as quality assurance (Responsible for overseeing and maintaining Food Safety and Food Quality also Responsible for immediately identifying non-conforming product or equipment to supervisor at any step of the operation). I worked with Plant Manager and Contract Manager to determine production schedules (Perform weekly packaging/ingredients and raw materials inventory). Among my main responsibilities regarding people agenda: I managed workflow, trained new hires, created, and managed team schedules, evaluated performance (Review daily hourly production results and line efficiencies to ensure accuracy and provided feedback and Develop corrective action to keep production costs at an effective level), identified, and provided career advancement opportunities and helped resolve employee issues and disputes. Regarding processes I had the opportunity to use the following improvement methodologies: Lean Manufacturing, Six Sigma, and 5S. Since my experience has been in the Food Manufacturing Companies, I have strong experience in SSOP, HACCP, GMP, SQF, and SSQQC.
Business Consultant
EVOLUTION CONSULTING GROUP Guatemala, June 2012 to June 2014 With contracts in Mexico and Central America
Achievements:
● Created the Quality Management System (documentation Manuals)
● Established the internal processes guidelines.
● Promoted quality initiatives and leveraged to establish quality methodologies: Six Sigma and ISO 9001 to improve business at all levels.
● Improved the processes of the Quality Management System, focusing on agility and efficiency.
● Led a talented team for the implementation of metrics or key performance indicators
(KPI’s)
● Developed and managed the timeline for the project “Improvement of Chain of Value”, which was completed in 180 days when was originally planned for 210 days.
● Supervised a team of 5 managers; held meetings and reported progress back to CEO’s and Corporate Manager
● Attended annual managers meeting in Mexico to analyze the improvement of customer service in all Central America countries.
ADDITIONAL TRAINING:
• Seminar: Multipliers, Grupo
Entero, April 2013
• Net Promoter Score: The Heart
of Customer Experience,
January 31 - February 01/2013,
Miami, Florida
• Seminar: Influencer, Grupo
Entero, June 2012
• Managing Projects: The
University of Texas at Austin,
June 2012.
• Seminar: How to implement and
document an Information
Security Management System
and fundamentals of
Information Security
Management Systems, ISO
27001, AENOR Mexico, April
2011.
• Conference: Leadership for
Organizational Greatness,
Franklin Covey, June 2008.
• Microsoft Office Suite: Word,
Excel, PowerPoint, Visio, and
Project Management.
• Other Software: Business
Object, Business Intelligence,
Vantive, JDEdwards, SAP
• Fluent in oral and written
Spanish
• Excellent communication and
interpersonal skills.
• GMP / HACCP
WORK EXPERIENCE
Quality & Process Manager Central America
ATENTO DE GUATEMALA, Guatemala December 2009 to May 2012 Achievements:
● Directly in charge of quality levels set by external customers.
● Responsible for planning and achievement of ISO 9000 Quality Audits of all departments
● Led the process of certification in COPC 4.3 for Contact Centers and their services within the organization.
● Responsible of cost management and reduction for Guatemala & El Salvador
● Represented the organization for all Quality related matters, presenting results and improvement plans to internal and external customers.
● Responsible for designing and redesigning improvement focused projects on different services and the implementation of metrics and KPI’s
● Supervised a group of 350 employees from Guatemala & El Salvador Operations Manager / Plant Manager
YKK GUATEMALA, Guatemala November 1999 to November 2009 Mainly responsible for the entire operation of the plant in Guatemala.
Achievements:
● Made high level presentation (year results and forecast for next year) of the operation in Guatemala at the Annual Managers meeting in Atlanta, GA
● Responsible for sales and negotiation
● Responsible for improve operations, minimize operating costs, and achieve greater utilization of labor and materials.
● Redesigned traditional procedures of customer service, billing, stock management, production, sales, and accounts receivable
● Reached top monthly sales registered for YKK branches throughout Central America and the Caribbean in 2000
● Reduced the numbers of days overdue from 120 to 30.
● Optimized the complete operation by increasing labor productivity by 65%, reducing work shifts by 50%, reducing personnel by 33%, reducing overtime by 40%, and reducing stocks by 43%.
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