Customer Service Representative
Resume:
Lorry Shaw
Algonquin, IL *****
**************@***********.***
I have created a career for myself grounded under the umbrella of service featuring house keeping, fast food and restaurant experience, printing, quality inspection, leadership, and insurance. All coming under customer service. I also have gone thru the educational route of college and achieved, earned a bachelors degree in English affording me trading in communications and writing. Authorized to work in the US for any employer
Work Experience
Housekeeper
TA Petro Truck Stops - Hampshire, IL
May 2019 to November 2021
Clean and maintain lobby in all its aspects. Clean and keep up restrooms. Empty trash. Break cashiers at Burger king. fries station, assembly, drive-through. Subway Sandwich Artist/Cashier
Road ranger truckstop - Hampshire, IL
June 2018 to May 2019
Food prep, sandwich, making, cashier, cleaning, lobby. Customer Service Representative/Medical Insurance
Peckham, Inc - Coralville, IA
July 2013 to May 2017
Troubleshot queries for senior Medicare accounts, providing information and enrolling or de-enrolling clients from drug and advantage plans. Provided education on federal policy for Medicare. Exhibited excellent knowledge of customer service methods and practices, communicating with retirees by phone, email, and facsimile with timely and complete responses. Selected Contributions:
• Received certificate of excellence for Medicare (November 2015).
• Exhibited high level of empathy and sound working knowledge of retiree healthcare products, Medicare products, and CMS guidelines, receiving regular thanks from clients. Dining Room Attendant
Hy Vee - Coralville, IA
February 2012 to July 2013
Took responsibility for duties associated with all aspects of dining area, including welcoming customers, operating coffee machines, bussed tables, and kept all physical areas of the dining room and equipment clean and well-appointed.
Selected Contributions:
• Recognized often by manager for cheerfulness, efficiency, and self-motivation. Environmental Services Technician
University of Iowa Hospital and Clinics - Iowa City, IA January 2006 to December 2008
Environmental service’s housekeeper for labor and delivery. Dry and wet mopped floors, washed and sanitized beds,wiped down and sanitized all furniture in rooms, window sills, doorknobs and all handles, sanitized full bathrooms including commode, sink, shower floor mirrors safety bars,etc. all in a quick turnover timeframe.worked in a team environment.
Clerk, Auditor, I/O Supervisor, IT, and FASFA Customer Service at Pearson Pearson Education - Iowa City, IA
May 1988 to October 2002
• Incoming calls in a call center for fafsa and IT troubleshooting.
• Thourough knowledge of fafsa products and policies that I translated to students, parents, and financial aid advisors.
• Workable knowledge of mainframe and software to troubleshoot program issues for internal and external customers.
Unit Clerk
Mercy Hospital and Medical Center - Iowa City, IA
April 1997 to April 1998
Record patient vitals
Interface with other departments like radiology, nuclear medicine, admissions, to schedule appointments, admit and discharge patients to the floor.
Float from one medical type of floor to another, like surgical to neurological to ER. Order patient meds from pharmacy, make patient charts, etc.
Assistant Head Housekeeper
Ironman Inn - Coralville, IA
January 1985 to December 1988
Assistant head housekeeper for a hotel for 3 years. Helped manager hire and make schedule in her absence. Inspected rooms upon completion, collaborated with front desk and laundry. Made out team’s assignments. Reported progress to the hotel manager. Trained new staff. Encouraged positivity and led the team to a win every day. This was at Ironman Inn in Coralville Iowa. Education
Bachelor of Arts in English
University of Iowa - Iowa City, IA
August 1999 to August 2003
Skills
• CUSTOMER SERVICE (6 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (5 years)
• CASHIER (5 years)
• Order taking (2 years)
• Medical Terminology, Medical Insurance. (3 years)
• Medical Scheduling (3 years)
• English
• HIPAA
• Medicare
• Hospital experience
• Retail sales
• Cash register
• Restaurant experience
• Research
• Customer service
• Front desk
• Typing
• HIPAA
• Medical terminology
• Hospital experience
• Vital signs
• Sales
• Floor care
• Hospitality
• Medical records
• Cash handling
• Supervising experience
• Caregiving
• Home care
• Senior care
• English
• Customer acquisition
• Customer support
• Food preparation
• Time management
• Communication skills
• Laundry
• Leadership
• Math
• Hotel experience
• Food service
• Quick service & fast food restaurant
• Fast casual experience
• Management
• Guest services
• Preschool experience (2 years)
• Basic math
• Cleaning Experience
Certifications and Licenses
Food Handler Certification
Driver's License
Additional Information
- Key Qualifications -
• Proven track record of accurately completing research, providing consistently high level of customer service, and developing responses to customer queries quickly and efficiently.
• Extremely knowledgeable on FAFSA (Federal Student Aid), cashier duties, restaurant management, face-to-face and communications-based customer service, medical terminology, and HIPAA regulations, Word, Medical Software Programs.
• Self-motivated, articulate, results-oriented professional; able to multitask and accomplish operations in fast-paced environments with continuously changing priorities.
• Proficient in Microsoft Office Suite, internet skills, and typing.
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