Customer Service Project Management

TRACY MAXWELL

**********@*****.*** 859-***-**** Crittenden, KY 41030

Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Team Leader experienced in directing activities in a large group setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. I really enjoy being on the lake with my daughter and family, boating is always a fun activity, I am an avid Archer, with 51 years of archery experience, love to shoot competitively, I am a NASP Certified teacher, and can teach in the school systems. I love to travel, see new cultures and visit the beach when I can. I love Tennessee and going through the mountains at Christmas time, and the Fall. The outdoors has always been a huge part of my life, with camping, hiking in the woods, horseback riding in the past, and just being with family and friends.

Skills

Video Conferencing

Accounts Payable and Accounts Receivable

Project Records

Special Assignments

Providing Feedback

Job Assignments

Interactive Activities

Selling Skills

Clerical Support

Team Goals

Personalized Customer Service

Experience

SIRIUS ARCHERY SUPPLIES Burlington, KY

Shop Specialist

10/2021 - 11/2022

Followed all company policies and procedures to deliver quality work

Listened and responded to customer requests and forwarded necessary information to superiors

Interpreted clients' needs and introduced services to fit specific requirements

Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs

Provided suggestions for and actively participated in improving sales, margins and execution of all programs

Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials

Communicated with management to request maintenance assistance for computer and software equipment.

Potters Ranch Youth And Family Ministry KY

Director of Activities

05/2015 - 10/2020

Assigned work to staff, set schedules and motivated strong performance in key areas

Restored customer loyalty by resolving complaints with workers, activities or services rendered

Inspected equipment and facilities for signs of wear or damage impacting safety

Established vendor relationships to access timely services in support of events

Improved recreational programming based on feedback from customers and employees

Led efforts to conceive, develop and execute thematically aligned entertainment programming

Carried out day-day-day duties accurately and efficiently

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Demonstrated respect, friendliness and willingness to help wherever needed

Proved successful working within tight deadlines and fast-paced atmosphere

Used critical thinking to break down problems, evaluate solutions and make decisions.

Maxwell Rentals Dry Ridge, KY

VP of Operations

10/1997 - 09/2014

Hired and managed employees to maximize productivity while training staff on best practices and protocols

Identified opportunities to improve business process flows and overall departmental productivity

Established performance goals for department and provided methods for reaching milestones

Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners

Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas

Created and made appropriate documentation for annual budgets and senior leadership goals

Identified and solved issues with production, workforce and material sourcing to drive business objectives

Trained new employees on proper protocols and customer service standards

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Dental Arts Laboratories Edgewood, KY

Dental Laboratory Technician

02/2007 - 01/2012

Completed detailed models of patients' mouths to create accurate devices

Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks

Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance

Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools

Polished completed molds and prosthesis using high speed equipment and polishing wheels., maintaining high standards of final products for best-in-class care

Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results

Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs

Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines

I love the water and water sports, love archery, outdoors, being with family and friends, traveling.

Education and Training

Boone County High School Florence, KY

High School Diploma

05/1984

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