Customer Service Manager
Resume:
CLARISSA
CLARK
*************@******.***
Rockford, Illinois 61101
CONTACT
SKILLS
• Cost Reduction
• Operations Management
• Employee Scheduling
• Employee Performance Evaluations
• Task Delegation
• Succession Planning
• Money Handling
• Staff Training and Development
• Customer service orientation
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem- solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
PROFESSIONAL SUMMARY
Assistant Manager
Giordanos Pizza, Rockford, IL
Server
Stone Eagle Tavern, Rockford, IL
Property Manager
Hauck Homes, Dixon, Illinois
EXPERIENCE
June 2016 - Present
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
• Helped oversee the daily operations of the store, managing staff and inventory.
• Scheduling
• Interviews with potential new servers, phone girls and Delivery drivers Resolved customer complaints and handled refunds and returns to promote
• satisfaction.
• Tracked store inventories and replenished products according to demand. Established clear communication channels between staff members to ensure smooth workflow throughout the store.
•
May 2012 - August 2016
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Committed to delivering excellent customer service while working in a fast- paced environment.
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• Provided efficient and courteous service to customers at all times. June 2008 - March 2013
Managed daily administrative tasks, including tenant relations and rent collections.
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Provided customer service support by responding promptly to inquiries or
• requests from tenants.
• Investigated complaints, disturbances and violations and resolved issues. Maintained accurate records of all tenant information including contact details and payment history.
•
Coordinated tenant move-in and out process and orientated new tenants to
• property.
Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
•
Conducted regular property inspections to identify potential maintenance issues.
•
Initiated eviction proceedings when necessary according to state law and court
• orders.
High School Diploma
Dixon High School, Dixon, Illinois
EDUCATION
June 2002
CERTIFICATIONS
• Basset Certificate (bartender)
• Food Handlers Sanitation Certification
References available upon request
REFERENCES
Contact this candidate