Customer Service Dispute Resolution

Debi Stickeler, MA, CPC

415-***-**** • *************@*******.*** • San Francisco, CA 94121 • WWW: Bold Profile Highly motivated Personal and Relationship Coach with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-rounded professional, friendly, energetic and motivated. Committed to addressing concerns with speed, accuracy and professionalism. Proven problem solving abilities with experience developing and implementing innovative solutions. Proficient in gathering and evaluating information to enhance treatment goals and program success. Results oriented. Demonstrates positive attitude and readiness to adapt to different situations. Professional

Overview

Skills And

Knowledge

• Strong Interpersonal Communication Skills

• Problem-Solver & Innovative Thinker

• Conflict and dispute resolution

• Positive communication strategies

• Solution-focused counseling

• Specialized training in grief counseling

• Couples counseling

01/2011 - Current

Certified Professional Coach, Self, San Francisco, CA Created a forward moving, solution oriented coaching practice. Encourage development of relevant skills to help overcome specific concerns. Emphasize the power in taking personal responsibility with clear non-judgmental support that not only educates but expands self-worth. Creating new pathways with a positive forward moving consciousness is an important part of this work.

01/2010 - 07/2014

School Fundraising Coordinator, Goat Hill Pizza, San Francisco, CA Implemented fundraising ideas while working closely with schools to produce positive fundraising results thus creating repeat business and developing long-term relationships with regular customers .

Professional

Experience

• Work with clients contemplating divorce or separation

• Recommend material for self care

• Create individualized plans and monitored progress towards set objectives.

• Conduct one-on-one meetings with clients to assess progress and provide support. Coach clients on effective communication techniques, problem solving strategies, and conflict resolution methods.

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• Conducted one-on-one meetings with clients to assess progress and provide support. Delivered an exceptional level of service to each customer by listening to concerns and answering questions

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Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

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• Worked closely with development staff to coordinate donor recognition initiatives. Created promotional materials for various campaigns to raise awareness of the organization's mission.

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01/2003 - 12/2009

Bar Manager, Moor And South Pier 39, San Francisco, CA Maintained full knowledge of bar and menu items while collecting customer feedback and made process changes to exceed customer satisfaction goals. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Addressed customer service inquiries in a timely and accurate fashion while serving each guest with a sincere, positive, pleasant and enthusiastic attitude. 05/1998 - 04/2003

Co-Owner, Sacred Space Gardens, San Francisco, CA

Co-owner and Office Manager of successful Landscape Business in San Francisco. Opened, assigned and managed new client accounts. Researched and resolved billing and invoice problems. Worked closely with Co-Owner who designed and maintained landscaping.

• Supported servers by preparing specialty drinks for patrons in all areas of the restaurant.

• Managed bar staff, trained new hires.

Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.

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• Resolved escalated customer complaints to maximize satisfaction and loyalty.

• Increased revenue by promoting additional products and assisting with beverage menu.

• Developed strategies for increasing customer loyalty and satisfaction.

• Oversaw customer service activities to ensure quality standards were met or exceeded. Resolved any customer complaints or issues quickly in order to maintain positive relationships.

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Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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Master Of Arts, Creation Spirituality

Naropa University, Oakland, CA, USA

Bachelor Of Arts, Psychology/Sociology

Temple University, Philadelphia, PA, USA

Education

Certifications • End-of-Life Care Certification -CA State University Continuing Education Chico Ca 1/2024

• Certified Professional Life Coach -The Coach Institute of Orange County 8/2016

• Certified Paralegal- Certified Paralegal Institute Philadelphia, PA 8/1987 Continued

Education

• Thriving Business Workshops, 2015-2016

• ICF, San Francisco Bay Area Coaches, 2015

• Healing Beyond Borders, Healing Touch Level 1, 2015 The Way of the Shaman Shamanic Journeying, Power, and Healing The Basic Workshop in Core Shamanism, 2013

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Life Coaching services Pro Bono, 2011-present

The Jewish Home San Francisco, 2013-2018

School Aide, San Francisco School District, 2000-2013 New Life Expo, 2007-2013

Volunteer

Activities

Additional Business Networking International Member 2015- Present Information

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