Administrative Assistant Office Clerk

Tiffany Epperson

Administrative Assistant/ Office Clerk

502-***-**** *************@*****.*** 5035 Breck Road Owenton, KY 40359 SKILLS

•Calm and Patient

Demeanor

•Classroom support

•Student Supervision

•Classroom Technology

•Billing and Invoicing

•Document Control

•File Management

•Scheduling and

calendar

management

•Microsoft Office Suite

•Phone reception

•Meeting Support

•Problem Solving

•Email Management

•Office Supply

Management

•Staff Training

•Mail Processing

•Telephone Etiquette

•Interpersonal Skills

•Filing Systems

•File Organization

•Spreadsheet Creation

•Typing Speed

EXPERIENCE

Instructional Assistant

Owen County Board of Education, 2023 - Current

•Designing and operating poster maker for school announcements.

•Upheld classroom discipline requirements with consistent rules enforcement.

•Monitored students at recess and intervened to stop unsafe behaviors.

•Collaborated with teachers on implementing classroom management strategies.

•Worked with small groups and individual students, helping staff accomplish class goals.

•Monitored student progress and provided feedback to teachers.

•Assisted with classroom recordkeeping, documented attendance, and posted grades for over [Number]

students.

•Conducted reading groups using lessons designed by classroom teachers.

•Supervised students' independent learning and delivered quality one-on-one support.

•Maintained confidentiality of student records according to school policies.

•Provided support to students during classroom activities and assignments.

•Documented student performance through notes, reports, and data tracking tools.

•Managed technology resources such as computers, tablets, and interactive whiteboards.

•Distributed class materials including textbooks, worksheets, handouts, etc., efficiently to all learners.

Tech Support Agent

Broadlinc Communications, 2021 - 2023

•Troubleshooting and providing solutions to electronic needs

•Dispatch maintenance technicians to ensure customer satisfaction

•Direct communication to customers for services of preformed/outages in effected areas

•Collaboration with scheduling coordinators to ensure convenient in-home services.

•Handled public relations communications and issued statements in traditional and social media.

•Maintained detailed records of fulfillment actions and processing of support agreements.

•Guided users through step-by-step solutions following pre-determined scripts and technical

troubleshooting procedures.

•Guided users with troubleshooting using diagnostic tools.

•Recorded customer issues on database to streamline process and fastrack resolutions.

•Informed programmers regarding errors and assisted in finding solutions to modify programs.

•Identified and resolved issues using software and hardware.

•Accommodated wide-ranging customer experience levels by adjusting technical support strategies.

•Concurred with staff to address and resolve complex issues.

•Diagnosed and resolved technical hardware and software issues.

•Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift

handling.

•Guided calls using excellent communication skills and decisive approach.

•Provided remote technical support to clients using various communication channels.

•Analyzed trends in customer issues and recommended improvements to management.

•Assisted customers with installation, configuration, and usage of company products.

•Participated in after-hours on-call rotation to provide 24/7 support coverage. Office Manager

BevCo Plumbing LLC, 2021 - 2021

•Reconciled accounts and managed documents to facilitate office operations.

•Placed orders, monitored usage and coordinated stocking to control office supplies.

•Built collaborative working relationships within organization to achieve goals.

•Generated reports to inform leadership of profits, operations and other key metrics.

•Fielded questions from staff, customers and vendors using phone and email.

•Created detailed budget reports to track expenses and identify cost-saving opportunities.

•Ensured compliance with local, state, and federal regulations regarding workplace safety.

•Processed payroll for all employees, including calculating overtime pay.

•Implemented efficient filing systems for paper and electronic documents.

•Ordered office supplies and maintained inventory levels to prevent shortages.

•Managed employee schedules, time-off requests, and attendance records. Deputy Clerk

Scott County Clerk's Office, 2018 - 2021

•Created standard and specialized training based on organizational needs.

•Assisted customers with yearly tax payments and registrations

•Assisted corporations with transfer of sales

•Entered/approved voter registration cards into the state issued voter registration system.

•Assisted internal and external customers, independently handling numerous clerical tasks.

•Processed payments for products or services.

•Managed social media through community engagement and post creation.

•Sorted and distributed incoming mail and prepared outgoing mail for carriers.

•Answered customer inquiries via phone and email.

•Collected and verified accuracy of various payments and deposits.

•Ensured proper storage of physical files in secure location.

•Scanned and faxed documents relating to motor vehicle transactions

•Operated standard office equipment like printers, copiers, and telephone systems.

•Maintained accurate records of transactions.

•Answered telephone to take messages or redirect calls to appropriate colleagues.

•Reconciled daily cash receipts against sales reports.

•Performed general office duties such as photocopying, scanning, and faxing documents.

•Entered data into computer systems accurately and efficiently.

•Greeted entering clients to direct visitors to correct destination.

•Assisted customers with motor vehicle transfers, tax payments. Receptionist

Senninger Plumbing Company Inc., 2018 - 2018

•Compile appropriate information to efficiently provide monetary estimations for services provided

•Product ordering and purchase documenting.

•Answered questions regarding company pricing and policies.

•Anticipated guest needs, delivering exceptional customer service to exceed expectations.

•Recorded inquiries, complaints and comments as well as action taken.

•Directed numerous calls per day to appropriate recipients using multi-line system.

•Scheduled appointments and documented updates in scheduling software.

•Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.

•Routed messages, coordinated appointments and directed personnel to various departments.

•Assisted with administrative tasks such as filing, copying, and data entry as needed.

•Responded to email inquiries promptly, providing accurate information or forwarding messages to

appropriate party if needed.

•Scheduled appointments for staff members and clients in organized manner.

•Dispatching and scheduling associates to fulfill customer needs EDUCATION

Scott County High School, Georgetown, Ky - High School Dipolma Class of 2009

Volunteer Service

Administrator and Board Member

Hoyas Elite AAU, 2023 - Current

•Kept organization in line with current demands by periodically reviewing and amending policies.

•Fostered positive working relationship between staff and board members by maintaining open lines of communication.

•Attended regular board meetings, committee meetings, and special events as required.

•Set organization on correct path by helping determine overall mission and purpose.

•Monitored progress towards achieving stated goals throughout year via regular updates from staff.

•Acted as ambassador for organization within professional networks and affiliations.

•Advocated for organization's mission, programs, and services in community.

•Participated in fundraising efforts, including donor cultivation and event planning.

•Helped lead fundraising activities and meet organizational financial needs.

•Updated social media accounts with relevant content about team achievements or upcoming events.

•Organized fundraising events to support team's financial needs throughout season.

•Oversaw inventory of uniforms and equipment, making necessary purchases or repairs when needed.

•Maintained safe environment for all players by adhering to proper safety standards during practices and games.

•Facilitated preseason meetings to discuss goals, expectations, and responsibilities among coaching staff,players, and parents.

•Coordinated team schedules and ensured timely arrival to practices, games, and events.

•Prepared travel arrangements for away games, including transportation logistics and lodging accommodations for team.

•Managed player registrations, waivers, and eligibility documentation for league participation.

•Communicated regularly with parents regarding team updates, scheduling changes, and pertinent information.

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