-Lailana Robinson-
Cell# 909-***-****
Email: *******************@*****.***
Objective:
To work in a competitive and growing company, where I can succeed in my field and grow with the people surrounding me. My experience in management, clerical support, financial counseling and multitasking abilities would make me a perfect candidate for your establishment.
Professional Experience:
2017-Present @Work Personnel San Bernardino County, CA
Clerical/Administration
Use of a variety of programs and applications such as: Power point, outlook e-books, account manager, ect………
Worked with clients to maintain a customer retail business and meet the new demands of daily new retail needs and styles to keep business profiting continuously
Accounts Receivable –statement(s) and invoice(s) preparation
Promotions and new product displays and arrangements
2009-2017 Self Employed Redlands, CA
Sales
Operated and maintained Family business
Knowledge and efficiency of a wide variety of programs and applications such as: Power point, outlook e-books, account manager, ect………
Worked with clients to maintain a customer retail business and meet the new demands of daily new retail needs and styles to keep business profiting continuously
Billing and collection management
Inventory and quick-book applications needed for successful growth.
I continued to be a financial manager to both family employees and new employees needed to expand business.
2005-2011 Loma Linda University Med Center San Bernardino, CA
Insurance Verification Analyst
Obtained information needed from various medical insurances for billing, patient record updates and completion of medical records.
Knowledge and efficiency of a wide variety of programs and applications such as: Passport, IDX, App Bar, Reflections (Chaise), OnTrac, DKD, Outlook, MC Grids, Pricing Grids, and various Insurance websites, ect………
Worked with patients, and made arrangements to suit their needs.
Obtained auth and tracking info from both insurances and medical groups to complete a pts file/chart for service date approval.
Used Medi-cal and Medicare websites to complete eligibility for patients
Financial counselor responsibilities: collected patient liabilities due at time of service
Verified patient insurance eligibility and offered financial assistance resources
2007-2012 Continental Realty Fontana, CA
Real Estate Assistant
Gained knowledge of real estate business and assisted in loan processing, loan modifications, short sales and new home purchases.
Front desk secretary and scheduler for all agents.
Processed and completed new applications for possible loans.
Ran credit reports, called and negotiated with lenders, collected all needed documents and payments required, searched properties and conducted walk through with potential buyers
Controlled all accounts payable for other businesses ran by broker such as retail and used car sales….
2005-2006 CareMark Corporation Redlands, CA
Insurance Verification Analyst
Obtained information needed from various medical insurances for billing, patient record updates and completion of medical records.
Knowledge of a wide variety of billing systems such as: Veterans Affair, FACS, Medicare, Meditech, Blue Cross, etc.
Knowledge and understanding of 3rd party connections between various hospitals
2004-2005 Quadramed Corporation San Marcos, CA
Insurance Verification Analyst
Obtained information needed from various medical insurances for billing, pt record updates and completion of medical records.
Knowledge of a wide variety of billing systems such as: Veterans Affair, FACS, Medicare, Meditech, Blue Cross, etc.
Efficiency in Microsoft office suite (Word, Excel, Access, Outlook, etc.)
Knowledge and understanding of 3rd party connections between various hospitals
Strong understanding of HIPPA compliance.
2000-2004 Kmart/Target Highland, CA
Lead Sales Representative/ Operator
Assisted in various departments such as Layaway, customer service, cashier, etc.
Open and closing duties, Organized sales floor.
Handled all communication via phone, AP system, two-way, and one on one team support.
Organized daily scheduling and clerical duties.
Implemented training for new recruits, cashiers, fitting room attendants, and sales floor representatives.
Education:
Escondido High School, Escondido, CA 1992-1996
High School Diploma 3.4 GPA
Maric College, Vista, CA 2000
Patient Care Services: received units towards completing front and back office medical degree/license
Asian American Resource Center, San Bernardino, CA 2002
Completed Childcare Licensing courses and CPR certifications
Course Completion: Medical Billing, Medical terminology
Experience and Skills:
Microsoft Office, Power Point, Outlook, E-books
Billing and Collections Management
Inventory and QuickBooks applications
Excellence in Communication
Team Management
Employee of the Month
Staff training and development
Data Entry
Accounts Receivable
Multiple Phone Systems
And many more multiple task done in fast paced enviorments
Enc: Cover Letter