Administrative Assistant Data Entry
Resume:
Katebra Wade
Lithonia, GA *****
****************@***********.***
Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate. Ability to work independently or in a team environment with a self-motivated work ethic. Administrative Assistant with 7 years of experience in a fast-paced office environment. Positive, upbeat team player with superior clerical knowledge and a can-do attitude. Work Experience
Administrator Assistant/ Laid Off
US Auto Sales - Stone Mountain, GA
May 2022 to July 2022
Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
Conducted extensive research using a variety of resources to assist the professional staff with routine and special project tasks.
Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
Assisted coworkers and staff members with special tasks on a daily basis. Scanning, filing, and copying documents were among the clerical tasks I completed. Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
Maintained adequate stock levels in the office by restocking supplies and placing purchase orders. COVID-19 Testing Coordinator - Temp
Emory University - Atlanta, GA
January 2022 to March 2022
Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel. Helped with quality assurance and the investigation of failed products. Oversee the testing environment in order to reduce external variables and improve accuracy. Implemented company policies, technical procedures, and standards for data, reports, and access integrity and security.
Front Desk Medical Receptionist/ Resignation
DeKalb County Crisis Services - Decatur, GA
September 2021 to January 2022
Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills. Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases.
Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes.
Kept an eye on things.
Referred and screened patients to make the best use of resources, triage staff, and serve community members.
Assisted medical receptionist by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Kept current and accurate medical records for numerous patients. Sought advice.
Provided each customer with exceptional service by listening to their concerns and answering their questions.
Made a decision.
Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.
Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details.
Handled patient inquiries and answered phone calls and messages for numerous physicians at the medical facility.
Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases.
Provided each customer with exceptional service by listening to their concerns and answering their questions.
Located, checked in, and pulled medical records for patient appointments and incomplete charts. Completed skilled administrative work to assist all office personnel and operational needs. Claims Representative Associate/ Seasonal
Insight Global - Atlanta, GA
September 2018 to October 2021
Examined reports, accounts, and evidence to determine the information's integrity and accuracy. Advised
Conducted interviews with policyholders in order to verify the information and obtain additional information.
Kept track of everything.
Identified
Went over all of the paperwork and accounts to get a complete picture. Provided excellent and professional service to ensure guest satisfaction. Provided excellent customer service to all assigned, insured, and claimants to ensure that customers received prompt service throughout the claims process. Checked the data entered into the agency management system for accuracy and quality. Guided
Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills. Solved
CSR - Customer Service Representative/ Seasonal
The Leisure Pass Group - London, OH
April 2019 to October 2019
Used a consultative sales approach to understand customer needs and make relevant recommendations. Kept accurate and current customer account data with manual form processing and digital information updates.
Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Did some research.
Complete and accurate work and keep customer files up to date. Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
Dealt with a wide range of customer service, operational, and administrative tasks every day. Am responsible for resolving customer issues and making recommendations. Communicate with various departments within the company. Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution. Provided primary customer support to internal and external customers in a fast-paced environment.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Performed data entry for customer information and orders Customer Service Representative (CSR)/Seasonal
ModSquad - Atlanta, GA
April 2014 to May 2018
Kept accurate and current customer account data with manual form processing and digital information updates.
Used a consultative sales approach to understand customer needs and make relevant recommendations. Provided a superior customer experience in order to build a loyal customer base. Educated customers about promotions to increase sales. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.
Setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with. Made certain that clients received excellent service in order to not only maintain but also to expand, their relationships for future business opportunities. Did some research.
• Managed customer accounts
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Email Support Representative/ Laid Off
SITEL Nicaragua - Managua, MN
July 2015 to February 2018
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
Described easy solutions to customers to aid in problem resolution. Customer Service Representative/Resignation
Alpine Access - Stone Mountain, GA
June 2012 to October 2015
Complete and accurate work and keep customer files up to date. Collaborated with management to come up with proactive customer service solutions and put them into action.
Aided sales associates by providing knowledgeable assistance with a variety of issues. Am responsible for resolving customer issues and making recommendations. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Communicate with customers over the phone or in-person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints. Provided primary customer support to internal and external customers in a fast-paced environment. Was in charge of replacing damaged or missing products in a timely and efficient manner. Provide clients with constructive advice and the best possible solution. Education
GED
Georgia Piedmont Technical College - Clarkston, GA 2005
Skills
• Research
• Clerical Experience
• HIPAA
• Agile
• Triage
• Phone Etiquette
• Medical Receptionist
• Medical Office Experience
• Medical Terminology
• Medical Records
• Medical Scheduling
• Live Chat
• Sorting and labeling Bookkeeping
Customer and client relations Recordkeeping
Program files maintenance Customer relations and communications Document conversion Filing and data archiving
Administrative support Multi-line phone proficiency Workflow planning Social media knowledge
Office administration 40 WPM typing speed
Documentation and control Program files maintenance Data entry
• Insurance Verification
• Office Management
• Office Administration
• Order Entry
• Recruiting
• Quality Assurance
Certifications and Licenses
First Aid Certification
CPR Certification
CPI Certification
Assessments
Verbal communication — Completed
January 2022
Speaking clearly, correctly, and concisely
Full results: Completed
Medical receptionist skills — Completed
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Call center customer service — Familiar
May 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Administrative assistant/receptionist — Completed
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Highly Proficient
June 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Typing — Completed
January 2022
Transcribing text
Full results: Completed
Basic computer skills — Expert
January 2022
Performing basic computer operations and troubleshooting common problems Full results: Expert
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
April 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Recruiting — Familiar
January 2022
Managing the candidate sourcing and selection process Full results: Familiar
Sales fit — Proficient
January 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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