Customer Service Manager, Bookkeeping, Management, Data Entry, HR, Mar

Janice E. Roy

***** ****** **** ***., ****** Hill. FL34609

Cell – 330-***-****

Email – ************@*****.***

Objective

To obtain a job which utilizes my abilities to enhance both an employer and myself. Provide administrative support in a professional manner. Fast learner. Reliable. Strong planner and problem solver, who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines, without compromising quality.

Education/Qualifications

Eastlake North High School, Willoughby-Eastlake Technical School, Lakeland Community College.

Relevant Courses:

High School Diploma Office education certificate

Office Principles and Practices Keyboarding and document formatting

Communication skills certificate Finance for the non-financial manager

Professional office procedures Accounting software courses

Key Skills

Office Skills:

Office Management Spreadsheets/Reports Confidentiality

Front-desk Reception Records Management Data Entry

Event Management Executive Support Muti-tasking

Travel Coordination Administration

Accounts Payable Accounts Receivable

Payroll Inventory Control

Marketing Excel, Word, Outlook Human Resources Job Costing

Service Fusion

Quickbooks, AccPac and Peachtree Accounting

Experience/Work History

April 2021 to April 2023

Commercial Laundries of West Florida Receptionist, Service Manager, Sales Assistant

Duties/Responsibility – Hired as Receptionist and was promoted to Service Manager which consisted of speaking with customers, entering calls through Service Fusion software. Dispatched 8 service technicians all over Florida. Routing them to priorities. Prepared invoices for the accounting department based on jobs completed. Assisted with sales, quoted and followed up with sales leads. Assisted all departments when needed. Large volume of customer service calls.

September 12, 2017 to April 10, 2021 Personal Assistant, Office Manager

A & J Laundry Solutions, Laundry Systems Inc.

Art 330-***-****

Startup of businesses. Websites, flyers, mailers. Research products. Insurance etc., payroll set up.

Hire and train employees. Ordering supplies. Accounts payable, Accounts receivable. Payroll. Bank Reconciliation.

May 5, 2015 to October 28, 2016

Quality Cable Installers LLC Office Administrator/Controller

4202 Directors Row

Houston, TX 77070

William Scaboro – Co-worker 832-***-****

Duties/Responsibilities – Online Quickbooks. All accounts payable and receivables. Converted payroll from ADP to Quickbooks. Accounts receivable – filling all proper paperwork (pay apps) with construction companies, warranty letters, notarizing and submitting documents in a timely manner. Additionally – entered all invoices, collected and deposited funds. Payroll – (average of 23 employees) paid salaried, hourly and contracted employees, timely reimbursements. Double checking all hours submitted against foreman’s. Accounting - Reconciling all bank accounts, credit cards. Job costing – posting and keeping track of all materials and labor per job. Work with Accountant to help prepare tax returns. Purchasing all office supplies. Made all arrangements for employee and customer functions. Worked flexible hours when needed.

April 6, 2014 to April 28, 2015

Superior Grouting Services Inc. Office Administrator, Personal Assistant

P.O. Box 691011, Houston, TX 77269-1011 Bookkeeper

Mr. Ronald Rumpza – Owner

Gio Vasaio – Co-worker 202-***-****

Duties/Responsibilities – Perform all duties with regards to Accounts payable, Accounts receivable, including invoicing. Doing Payroll through Quickbooks, which consists of figuring hours, entering information properly in time sheets, figuring overtime, commissions and applying information to proper jobs and accounts. Figuring and making payroll tax payments on time. Typing quotes, filing the proper paperwork for contracted projects. On-line maintenance of various websites information, including paying accounts in a timely manner. Reconciling and balancing all bank accounts, credit cards, etc. Handling and alleviating work for the owner. Answering phones and passing along messages through emails and texts messages. Marketing – editing outgoing emails through constant contacts, keeping email lists up to date. Worked on Construction projects to provide all paperwork, training etc. Various other duties. Worked flexible hours.

September 4, 2012 through May 25, 2013

Superior Grouting Services Inc. Office Administrator, Personal Assistant,

P.O. Box 691011. Houston, TX 77269-1011 Marketing

Mr. Ronald Rumpza, Mr. Michael Rumpza

Duties/Responsibilities – Performed all office duties. Handled personal information with the utmost discretion. Worked from various websites, developing contacts for email advertising. Worked nights and weekends when needed. Various other duties.

November 2010 through April 12th 2012

Kohl’s Department Stores Sales Floor Associate, Assistant Manager Misses

5626 Saratoga Blvd. Corpus Christi, TX 78414

Supervisor – Mr. Jesse Berry – now manager with Dick’s Sporting Goods, Corpus Christi, TX 361-***-****

Duties/Responsibilities – Worked as assistant to the manager in the Misses department, maintaining fitting rooms, replenishment, cashier, assisting customers. Merchandising. Back-up for customer service and jewelry. Filled in where needed. Was associate “superstar” for the month of April 2011. Set displays according to plan-o-grams.

June 1992 through February 2005

Laundry Systems Inc. Administrative Assistant/Office Manager

3041 Nationwide Blvd., Brunswick, OH 44212 Bookkeeper

Supervisor/Owner – Mr. Arthur 330-***-****

Duties/Responsibilities – Handled multifaceted clerical tasks (e.g. data entry, filing, records management, payroll and billing, collections, parts inventory) as assistant to the owner. Performed administrative duties for management which consisted of hiring, training and supervising support staff. Responsibilities included communicating with other departments/vendors to plan meetings and prepare mailers for customers/clients, screened and transferred calls. Used my computer and internet skills to research and enhance all areas of the company. Project coordinator for all sales and manufactures’ seminars.

Fisher Foods

Deli Clerk

Contact this candidate